Lumen help
Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.
You can check the status of the bulk termination edits you or someone on your team made using Control Center.
You can update the terminating number(s) for any call routing plan in Control Center. Your changes will be activated within minutes.
You can change the start, stop, and termination number of the time-of-day plans you've created using Control Center.
You can manage your Lumen Managed VoIP and Integrated Access services using the VoIP portal.
You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.
Once your Lumen Fiber+ Internet service is enabled, you can set up wifi networks for it using Control Center: a corporate network, guest network, or both.
You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.
You can update an alternate call plan so you can change the location your inbound calls are routed to at a moments notice using Control Center.
You can use the toll-free call plan template to modify the rules and/or features of a call plan for 1 to 1,000 switched or dedicated toll free numbers; submit your request directly in Control Center.
You can see a complete list of all Lumen wholesale services on an enterprise ID in Control Center.
You can use Control Center to view a list of Lumen Managed Services (organized by location).
If you no longer need a trunk group on a route plan for a SIP trunk service, you can remove the trunk group using Control Center.
You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.
Instead of applying the same filters and search criteria every time you view the list of services on an enterprise ID in Control Center, you can save the view to easily access it again.
You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.
After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.
Using Control Center, you can track the status of change requests for Lumen security services submitted for your organization.
Using Control Center, you can view all tickets for local number portability (LNP) open for your organization—with a status for each ticket.
You can make updates to security change requests in Control Center to add notes to communicate with the Lumen representative assigned to the request, to add attachments to help Lumen process your request, or to change the contact for a security change request.