Lumen help
You can use Order Status in Control Center to track the progress of your wholesale orders for Lumen Dedicated and Switched services, batch orders and online order forms, Switched 8XX porting requests, and more.
Learn how to manage your Lumen wholesale orders for Switched 8XX, Dedicated 8XX, ANIs, Calling Cards, and more in Control Center.
You can manage your organization's services and change requests and orders online with Control Center: view the status of an order or change request, submit and manage change requests, disconnects, and order orders.
You can submit a request to add an ANI in Control Center.
Disconnecting a calling card releases your customer from your Lumen billing account and shuts the calling card number off in the switch.
Using Control Center, you can submit an order to disconnect an ANI and release your customer from your Lumen billing account.
After you submit an order in Control Center to add a Lumen Dedicated 8XX using the Dedicated Toll Free Origination (DTFO) tool, you can change it.
You can submit an order request to add a calling card in Control Center.
In Control Center you can disconnect a Lumen Dedicated 8XX using the the Dedicated Toll Free Origination (DTFO) tool.
After you add a Switched 8XX, you can make changes to it in Control Center.
To make submitting wholesale orders to Lumen easier, you can create order templates in Control Center from OLOF and DTFO orders.
You can submit an order to add a Lumen Switched 8XX in Control Center.
You can use the Dedicated 8XX batch formatter to create new 8XX Bulk Add files for adding Lumen Dedicated 8XX numbers to a customer’s account. You may need admin rights to install the software to your computer; check with your company's IT department.
After you submit an order to add a calling card, you can change it in Control Center.
The 8XX Bulk Add File Format template is a spreadsheet you can use to arrange the data to be loaded into the Batch Formatter application, then uploaded in Control Center.
Using Control Center, you can submit an order to block an ANI so calls from it to a toll-free number are restricted.
In Control Center, you can use the Dedicated Toll Free Origination (DTFO) tool to submit and manage orders for Lumen TDM Dedicated and IP Voice Toll Free numbers including new/reserved, porting, and complementary-carrier orders.
If you no longer need an order template you created, you can delete it from Control Center.
You can change customer ANI orders that have been entered into Control Center and are network- or billing-ready.
You can use the Dedicated 8XX batch formatter to create new 8XX bulk add files for adding Dedicated 8XX numbers to your account using Control Center.