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Using Control Center, you can track the status of change requests for Lumen security services submitted for your organization.

You can make updates to security change requests in Control Center to add notes to communicate with the Lumen representative assigned to the request, to add attachments to help Lumen process your request, or to change the contact for a security change request.

Using Control Center, you can view the status of security repair tickets open for your organization.

To view and manage security solutions, such as Lumen Adaptive Network Security and Lumen DDoS Hyper, you need to sign in with two-factor authentication. To use two-factor authentication, you must first download and set up an authenticator app.

You access the Security Solutions portal by signing in to Control Center with your two-factor authentication, then accessing the Security Solutions Analytics reports. The Security Solutions portal provides reporting for Lumen Adaptive Network Security and Adaptive Threat Intelligence.

Learn about the service-management capabilities in Control Center, such as creating/managing repair tickets, configuration change requests, and circuit tests.

Learn how to use the Lumen Security Solutions portal to access reporting for your Adaptive Network Security (ANS) and Adaptive Threat Intelligence (ATI) services.

As a Control Center system administrator, you can add two-factor authentication (2FA) to a user's profile so the user can view and manage Lumen security services.

As a Control Center system administrator, you can reset the two-factor authentication (2FA) for users in your organization. Typically, you reset a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication.

If a user in your organization no longer needs to access Lumen Security services, you can remove two-factor authentication (2FA) from their Control Center user profile.

Learn how to access help for your Lumen Security service; get help with managing your service or reporting service issues.