Search results

Learn how to access help for your Lumen Security service; get help with managing your service or reporting service issues.

If a user in your organization no longer needs to access Lumen Security services, you can remove the security token from their Control Center user profile.

As a Control Center system administrator, you can issue a security token to a user (to enable two-factor authentication) so the user can view and manage Lumen Security services.

As a Control Center system administrator, you can reissue security tokens for users in your organization if they forget their security PIN. Reissuing a token means you don't have to remove the token and issue a new one so the user can manage Lumen Security services.

Learn how to use the Lumen Security Solutions portal to access reporting for your Adaptive Network Security (ANS) and Adaptive Threat Intelligence (ATI) services.

Using Control Center, you can view the status of security trouble tickets open for your organization.

Learn about the service-management capabilities in Control Center, such as creating/managing repair tickets, configuration change requests, and circuit tests.

You access the Security Solutions portal by signing in to Control Center with your two-factor authentication, then accessing the Security Solutions Analytics reports. The Security Solutions portal provides reporting for Lumen Adaptive Network Security and Adaptive Threat Intelligence.

Using Control Center, you can view the status of security trouble tickets open for your organization.

Learn about the service-management capabilities in Control Center, such as creating/managing repair tickets, configuration change requests, and circuit tests.