Lumen help
Learn more about traceroute and how to read the output to help you analyze network traffic flow.
Learn how traceroute can be helpful in diagnosing issues with your network traffic.
As a foundation to using traceroute to diagnose issues with your network traffic flow, learn more about how traceroute works.
Learn more about traceroutes and how it handles timeouts and unreachables in analyzing your network traffic.
Learn more about traceroute and important function of IP routing; routing isn’t always symmetrical and, in the case of the Internet, it’s often asymmetrical.
You can use Order Status in Control Center to track the progress of your wholesale orders for Lumen Dedicated and Switched services, batch orders and online order forms, Switched 8XX porting requests, and more.
Learn when traceroute can mislead you in diagnosing network traffic issues.
You can view your ordered billing reports that are not yet complete in Usage Analyst.
You need to maintain your available storage space for reports in Usage Analyst; find your maximum storage limit and remember to delete old reports.
Sometimes when you’re running a billing report you'll get a no data found or SFTP delivery failure error message in Usage Analyst. These use report errors are easy to troubleshoot and fix.
You can remove a use data filter you created in Usage Analyst.
You can review how a hierarchy has changed over time in Usage Analyst; see what changed, when a change was made, and who made it.
You can retrieve the Usage Analyst use reports you've ordered and download them.
In Usage Analyst, you can choose from a wide variety of standard summary reports to help you quickly analyze data and identify high-level trends in your telecom use.
You can view a standard detail use report in Usage Analyst (accessed from Control Center) to evaluate underlying patterns in your Lumen voice services data; select from a variety of standard detail use reports.
You can remove branches from a hierarchy you created in Usage Analyst if you need to adjust your hierarchy based on changes in your organization's structure.
You can create time periods in Usage Analyst to segment call flow based on the time of day calls are coming in.
As an administrator or a user with the correct permissions, you can change which hierarchy is active in Usage Analyst; the active hierarchy determines the structure for use reports.