Learn how to access help for your Lumen Security service; get help with managing your service or reporting service issues.
You can get help with your Lumen Network-based Security service from the MSS group. They can help you with access, configuration, management, performance, and reporting issues.
You can view your Lumen Network-based Security service security and traffic reports in different formats, such as PDF, XML, MHT, and TXT. The reports can be automatically scheduled and downloaded.
You can sign in to the Lumen Network-based Security service portal with a user ID, PIN, and secure token. After you're in the portal, you can view the configuration and policies for each of your security instances.
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