Learn how to manage your Lumen 1+Switched and Toll Free services using Control Center.
You can terminate callers with a DID/ANI ring-to number, so they can talk to someone, rather than get a busy signal or be sent to voicemail. Use Control Center to add direct truck overflow to a toll-free routing plan.
You can change from a switched to a dedicated termination number for any toll-free routing plan. Your changes can also be activated within minutes in Control Center.
You can change from a dedicated termination number to a switched termination number for any toll-free routing plan in Control Center. The change takes effect in a few minutes.
You can activate an alternate call plan for your Lumen Toll Free service you created at a moments notice using Control Center.
You can add a toll-free number to an existing group call plan in Control Center. After the number is added, any changes you make to the group will apply to that number as well.
You can create a custom holiday in Control Center so you can reroute toll-free call traffic on days that are significant to your business.
You can change the termination number(s) for any toll-free routing plan in Control Center. The changes take effect in only a few minutes.
You can change the termination number for a toll-free number for any routing plan in Control Center. The changes take effect in a few minutes.
Using Control Center, you can route calls so that unanswered calls at one location can be sent to another location. This is set up with the default feature settings or custom-timing criteria.
You can cancel a toll-free number you reserved from Lumen and return it to the pool of available numbers in Control Center.
You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.
You can use the time-of-day feature in Control Center to schedule exactly when your calls should start and stop being transferred to a particular location.
You can reserve a generic or vanity toll-free number from Lumen using Control Center. After it's reserved, you can check whether its available, order it, or cancel an order you placed.
You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.
You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.
You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.
You can ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone with the direct-trunk-overflow feature in Control Center.
You can create and save up to 20 call plans using Control Center so they are ready to be used when you need to reroute calls at a moments notice.
You can use the day-of-year feature in Control Center to redirect your toll-free call traffic on holidays that are significant to your business.
Sign in / pay bill
Globalview (DDoS Mitigation)
SD-WAN Versa portal
Security Solutions portal
Voice Feature Management
Content Delivery Network
Edge Bare Metal
Stage 1: Confirm
Stage 2: Design
Stage 3: Build & Test
Stage 4: Activate
Stage 5: Manage
About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman
Gender Pay Gap 2020 (UK) Legal (Latin America) Legal Notices (Germany) Modern Slavery Statement 2020 (UK) UK Tax Strategy
© 2022 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.