Using Control Center, you can request many different types of reports for your Lumen Wholesale toll-free service. In addition to the variety of reports listed above, Control Center lists the reports you requested. You can also schedule reports to run on a regular basis.
In Control Center, you can use a trunk utilization report to get data and statistics for your Lumen toll-free numbers in near real time. Call record use data is broken out by daily, hourly, monthly, weekly, and busy hour.
You can use the time-of-day feature in Control Center to schedule exactly when your calls should start and stop being transferred to a particular location.
You can use the percentage-allocation routing feature in Control Center to automatically redirect a certain amount of your inbound toll-free calls to different locations.
You can use geographical routing in Control Center to automatically redirect your inbound toll-free calls based on where the caller is dialing from.
You can create a custom holiday in Control Center so you can reroute toll-free call traffic on days that are significant to your business.
You can use the day-of-week feature in Control Center to send your toll-free call traffic to a different location on certain days.
You can create and save up to 20 call plans using Control Center so they are ready to be used when you need to reroute calls at a moments notice.
You can use the day-of-year feature in Control Center to redirect your toll-free call traffic on holidays that are significant to your business.
You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.
You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.
You can remove an alternate call plan for inbound calls to your Lumen Toll Free service in Control Center.
Use the toll-free view and modify a call plan tool to make changes to your switched and Lumen Dedicated 8XX numbers in near real time using Control Center.
You can activate an alternate call plan for your Lumen Toll Free service you created at a moments notice using Control Center.
You can cancel a toll-free number you reserved from Lumen and return it to the pool of available numbers in Control Center.
Using Control Center, you can route calls so that unanswered calls at one location can be sent to another location. This is set up with the default feature settings or custom-timing criteria.
You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.
You can check the status of the bulk termination edits you or someone on your team made using Control Center.
You can update the terminating number(s) for any call routing plan in Control Center. Your changes will be activated within minutes.
You can use the toll-free call plan template to modify the rules and/or features of a call plan for 1 to 1,000 switched or dedicated toll free numbers; submit your request directly in Control Center.