Lumen help
You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.
You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.
You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.
You can check the status of the bulk termination edits you or someone on your team made using Control Center.
You can update the terminating number(s) for any call routing plan in Control Center. Your changes will be activated within minutes.
You can use the toll-free call plan template to modify the rules and/or features of a call plan for 1 to 1,000 switched or dedicated toll free numbers; submit your request directly in Control Center.
You can change the start, stop, and termination number of the time-of-day plans you've created using Control Center.
You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.
You can update an alternate call plan so you can change the location your inbound calls are routed to at a moments notice using Control Center.
You can check the status of any toll-free number you reserve with Lumun using Control Center.
You can update a group call plan that you've created. Group call plans let you change the routing plan for multiple toll-free numbers at once using Control Center.
You can ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone with the direct-trunk-overflow feature in Control Center.
You can quickly move traffic from one location to another by bulk editing your toll-free numbers using Control Center.
You can create DNIS information for a toll-free number using Control Center. DNIS lets you create a label to know which phone number your customer dialed to reach you. It's useful when you have multiple toll-free numbers.
You can update the dialed number identification service (DNIS) using Control Center. This feature is helpful if you have multiple toll-free numbers.
Use the toll-free view and modify a call plan tool to make changes to your switched and Lumen Dedicated 8XX numbers in near real time using Control Center.
You can reserve a generic or vanity toll-free number from Lumen using Control Center. After it's reserved, you can check whether its available, order it, or cancel an order you placed.
You can manage your Lumen Toll Free Service features using Control Center: create and manage route plans, manage and activate alternate call plans, and more.
In Control Center, you can use a trunk utilization report to get data and statistics for your Lumen toll-free numbers in near real time. Call record use data is broken out by daily, hourly, monthly, weekly, and busy hour.
Using Control Center, you can request many different types of reports for your Lumen Wholesale toll-free service. In addition to the variety of reports listed above, Control Center lists the reports you requested. You can also schedule reports to run on a regular basis.