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The Voice Feature Management portal allows admins and users to access, use, and configure Voice Complete features. See the complete list of admin-only and user-accessible features, and step-by-step instructions for managing both standard Voice Complete features (Feature Pack 1) and those included in the Mobility Feature Pack.

Access release notes to view the mose recent changes to Voice Feature Management.

As a Voice Feature Management portal administrator, you can reset the portal password or passcode for any user in your organization.

As a Voice Feature Management portal administrator, you can search in the portal to find users in your organization and manage the Voice Complete features they can access.

As a user of the Voice Feature Management portal, you can reset your own password or passcode in the portal.

You can sign in to Voice Feature Management from Control Center or from a web browser. The first time you sign in, you need to change your password.

View system requirements for using Voice Feature Management to manage your Voice Complete feature packs.

Using Control Center, you can view a utilization report for trunk groups for Lumen Voice Complete. The report lists each of your Voice Complete trunks along with traffic utilization data. Select trunk groups (up to 3 at a time) to show a graph of the utilization over time.

Using Control Center, you can access call volume for a Lumen Voice Complete service by viewing a busy-hour report. Report times are shown in GMT.

Using Control Center, you can download a coverage report for Lumen Voice Complete. The coverage report lists where Voice Complete service is available—which will help you submit orders to add service at additional locations.

You can update directory listing information (or remove a phone number from the directory) for phone numbers on your Lumen Voice Complete service by submitting a change request using Control Center.

If you added the Mobility Feature Pack to a Lumen Voice Complete phone number that no longer needs it, you can submit a change request to remove the feature pack using Control Center.

Learn how to access and manage Lumen Voice Complete service using Control Center.

The Voice Feature Management portal offers both portal administrators and users tools for managing Lumen Voice Complete calling features.

Using Control Center, you can download call detail records to view a daily account of calls that have completed on your Lumen Voice Complete service. Control Center stores a downloadable (compressed due to large file size) file for each billing account on each day. Once you download the file, use our template to help parse the data.

Use the call success rate report to view a month-to-date view of the inbound and outbound calls for your Lumen Voice Complete service, along with the percentage of successful calls and the average call-handling time (ACHT) for each call. You can download the call success rate report (including all customer numbers within the date range) from Control Center.

You can see a list of phone number associated with a Lumen Voice Complete service by viewing a number inventory report in Control Center.

Using Control Center, you can view a utilization report for trunk groups for Lumen Voice Complete. The report lists each of your Voice Complete trunks along with traffic utilization data. Select trunk groups (up to 3 at a time) to show a graph of the utilization over time.

Use the call success rate report to view a month-to-date view of the inbound and outbound calls for your Lumen Voice Complete service, along with the percentage of successful calls and the average call-handling time (ACHT) for each call. You can download the call success rate report (including all customer numbers within the date range) from Control Center.

Using Control Center, you can download call detail records to view a daily account of calls that have completed on your Lumen Voice Complete service. Control Center stores a downloadable (compressed due to large file size) file for each billing account on each day. Once you download the file, use our template to help parse the data.