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Learn how to use VoIP service over a non-Lumen ISP, known as an alternate carrier or over the top.

Use these instructions to reset your Poly VVX series phone to factory defaults which clears the flash parameters and removes log files, user data, and cached data.

Use these instructions to reset your Poly SoundPoint series phone to factory defaults which clears the flash parameters and removes log files, user data, and cached data.

A useful chart that shows a quick comparison between shared call appearances and busy lamp fields. Useful in understanding these two features if you need to monitor multiple lines.

Learn how to configure your VoIP phone to work outside the office.

If you get a URL error on your VoIP phone after bootup, you need to verify the VLAN setting. It’s a good idea to do this when you set up your phone at a new location, such as taking your phone from (or back to) your office.

A firewall controls the incoming and outgoing network traffic based on an applied rule set and establishes a barrier between a trusted, secure LAN and/or WAN network(s) and the internet (not secure, nor trusted). Use these steps to configure your firewall to allow Lumen VoIP traffic.

Learn how to configure your router to work with your VoIP phone. Many consumer routers allow you to simply plug in a VoIP phone to use it; a few need to be configured to work with a VoIP phone.

If you've purchased VoIP phones from another vendor, learn how to configure them to work with your VoIP service.

Learn how to use the applications feature to access the internet on your VVX 50x/60x series phone.

Learn how to access Receptionist Console the first time you sign in.

Busy lamp fields is a feature that can be programmed on your phone to see the phone status (idle, ringing, on a call) of other extensions. Learn how to use busy lamp fields to monitor, answer, transfer, and conference calls.

If you're away from your office and need to make a call, but do not want the other person to know your mobile number, you can call using an Anywhere feature.

A parked call allows you to put a call on hold on your phone and continue the conversation from another phone. Learn how to retrieve a parked call..

As with any phone, your VVX 50x/60x series phone allows you to place calls on hold. Once you're ready to continue with the call, you can resume the call on hold.

If you cover calls for other people in your office and have busy lamp fields programmed on your phone, you can view whether they are on a call based on the status icon next to their busy lamp field key.

You can view and manage your list of favorites. From the favorites list, you can edit information for the contact, reorder them, or remove the favorite designation from the contact.

Call lists default to displaying all calls, so the next time you need to access a specific call record or call type, try using the sort or filter features to narrow your search.

You can turn on Do Not Disturb (DND) and send your calls directly to voicemail at those times you're unavailable to take calls.

There are two ways to make a call using your phone--lift the handset and dial or press the headset or speakerphone button and dial.