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Use these instructions to reset your Poly VVX series phone to factory defaults which clears the flash parameters and removes log files, user data, and cached data.

Use these instructions to reset your Poly SoundPoint series phone to factory defaults which clears the flash parameters and removes log files, user data, and cached data.

A useful chart that shows a quick comparison between shared call appearances and busy lamp fields. Useful in understanding these two features if you need to monitor multiple lines.

Learn how to configure your VoIP phone to work outside the office.

If you get a URL error on your VoIP phone after bootup, you need to verify the VLAN setting. It’s a good idea to do this when you set up your phone at a new location, such as taking your phone from (or back to) your office.

Learn how to configure your router to work with your VoIP phone. Many consumer routers allow you to simply plug in a VoIP phone to use it; a few need to be configured to work with a VoIP phone.

Busy lamp fields is a feature that can be programmed on your phone to see the phone status (idle, ringing, on a call) of other extensions. Learn how to use busy lamp fields to monitor, answer, transfer, and conference calls.

If you're away from your office and need to make a call, but do not want the other person to know your mobile number, you can call using an Anywhere feature.

A parked call allows you to put a call on hold on your phone and continue the conversation from another phone. Learn how to retrieve a parked call..

As with any phone, your VVX 50x/60x series phone allows you to place calls on hold. Once you're ready to continue with the call, you can resume the call on hold.

If you cover calls for other people in your office and have busy lamp fields programmed on your phone, you can view whether they are on a call based on the status icon next to their busy lamp field key.

You can view and manage your list of favorites. From the favorites list, you can edit information for the contact, reorder them, or remove the favorite designation from the contact.

Call lists default to displaying all calls, so the next time you need to access a specific call record or call type, try using the sort or filter features to narrow your search.

You can turn on Do Not Disturb (DND) and send your calls directly to voicemail at those times you're unavailable to take calls.

There are two ways to make a call using your phone--lift the handset and dial or press the headset or speakerphone button and dial.

Learn how to use the keys on your VVX 50x/60x series phone.

Learn how to use the function buttons to use a headset, a speakerphone, mute the phone, and adjust volume settings.

Learn how to delete call records from your call list. Your call list contains the last 100 calls in each call list type (missed, place, and received).

Learn about the features available from the home screen on your VVX 50x/60x series phone.

Learn the difference between tapping and swiping the screen on your VVX 50x/60x series phone