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Registering for an Edge Service Manager account

To manage Lumen® Edge Computing Solutions, you need access to the Lumen® Edge Service Manager. U.S. and EMEA customers can register for an Edge Service Manager account as an existing customer with access to Control Center. To register for an Edge Service Manager account online, follow one of the processes below. 

Register as a new customer
Register as an existing customer without access to Control Center
Register as an existing customer with access to Control Center

Having trouble registering? Learn how to resolve registration issues

New customers

To register for an Edge Service Manager account as a new customer:

  1. Navigate to the Edge Account Activation page.
  1. Type your business email and mobile contact number, then select your country from the list.

Note: The process to register for an account as a new customer is available globally in 45 countries. If your country isn't listed, click “contact a representative near you for details.” A Lumen specialist will contact you within three business days and provide assistance.

  1. Select the I'm not a robot checkbox.
  1. Review and acknowledge the Lumen Privacy Notice, then click SEND CODE.

    A verification code is sent to the mobile contact number you entered.
  1. On the Verify Account screen, type the verification code and click VERIFY.

    The Complete Activation screen appears.
  1. Complete the form and then review your information for accuracy. Select the Business address same as invoice address checkbox. If your business address is not the same as your invoice address, leave this checkbox unselected.
  1. In the Account Username & Password section, create a password for the account. Pay attention to the password guidelines for creating passwords. Confirm the password in the Confirm Password field. Save the password you created. You need it to sign in to the Edge Service Manager.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. When activation is complete, a Success! message appears. Check your email for a "Welcome to Lumen" email which confirms your Edge Services account creation and includes a link to sign in to the Edge Service Manager. Your Edge Services account username and password are linked to Control Center and are your credentials for signing in to Control Center.

    You can access the Edge Service Manager by clicking the Sign In button within the email you receive, typing your username, and typing the password you created. It can take up to 15 minutes to connect your Edge Services account to the Edge Service Manager.

Existing customer without access to Control Center

To register for an Edge Service Manager account as an existing customer without access to Control Center:

  1. Navigate to the Edge Account Activation page.
  1. Type your business email and mobile contact number, then select your country from the list.
  1. Select the I'm not a robot checkbox.
  1. Review and acknowledge the Lumen Privacy Notice, then click SEND CODE.

    A verification code is sent to the mobile contact number you entered.
  1. On the Verify Account screen, type the verification code and click VERIFY.

    The Complete Activation screen appears.
  1. Complete the form and then review your information for accuracy. Select the Business address same as invoice address checkbox. If your business address is not the same as your invoice address, leave this checkbox unselected.
  1. In the Account Username & Password section, create a password for the account. Pay attention to the password guidelines for creating passwords. Confirm the password in the Confirm Password field. Save the password you created. You need it to sign in to the Edge Service Manager.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. When activation is complete, a Success! message appears. Check your email for a "Welcome to Lumen" email which confirms your Edge Services account creation and includes a link to sign in to the Edge Service Manager. Your Edge Services account username and password are linked to Control Center and are your credentials for signing in to Control Center.

    You can access the Edge Service Manager by clicking the Sign In button within the email you receive, typing your username, and typing the password you created. It can take up to 15 minutes to connect your Edge Services account to the Edge Service Manager.

Existing customer with access to Control Center

To register for an Edge Service Manager account as an existing customer with access to Control Center:

  1. Navigate to the Edge Account Activation page.
  1. Click sign in next to Existing customers with Control Center.
  1. Type your Control Center username and password.

    The form updates based on the Control Center credentials you provided.
  1. Complete the form and check the information for accuracy. Be sure to select the Customer Number and Billing Account Number you want registered for Edge Services.
  1. Read and agree to the terms provided, then select the I have read and agree... checkbox.
  1. Select the I'm not a robot checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. When activation is complete, a Success! message appears. Check your email for a "Welcome to Lumen" email which confirms your Edge Services account creation and includes a link to sign in to the Edge Service Manager. Your Edge Services account username and password are linked to Control Center and are your credentials for signing in to Control Center.

    You can access the Edge Service Manager by clicking the Sign In button within the email you receive, typing your username, and typing the password you created. It can take up to 15 minutes to connect your Edge Services account to the Edge Service Manager.

Troubleshooting Edge Service Manager account activation issues

There are two reasons for an Edge Service Manager account activation failure message:
 

  • If your organization already has an Edge Service Manager account, the message Account already exists appears. If you see this message, contact your Control Center system administrator to request access to the account.

  • If the account activation fails for unknown reasons, the message Something went wrong appears. If you see this message, contact the Lumen Edge Customer Care team.