Lumen help
We believe work is easier to manage when you know what to expect. If you follow the guidelines on this page, you will have done your part to help ensure your service is installed on time and to your satisfaction.
Successful service installation relies on you ensuring your site meets specific standards, described in this guide, before Lumen or an off-net provider can perform any installation work. The precise requirements for your project will be generated by a site survey either we or an off-net provider conduct. If any site improvements are required, it will benefit you to complete them as directed and as soon as possible.
To review the site-readiness guidelines, select the region where your service is being installed:
Typically, the first step is to install a wall-mount backboard or relay rack. Plan to allow at least two weeks to order, ship, and install the equipment.
The work required to install the necessary power and ground can be completed simultaneously with wall-mount backboard or relay-rack installation. You may elect to hire an electrician to perform this work. In general, allow two weeks from your customer commit date (CCD) to complete any stand-alone power and ground work.
Grounding options listed in order of preference are: building service ground, main electric box, building steel, and, lastly, a metallic water pipe which is in direct contact with the earth for 10’ or more and electrically continuous to the point where the protector ground wire is installed; a bond must be placed around any meters.
You must maintain a suitable environment for network equipment operation:
Environmental parameters | Suitable range |
Operating temperature | 0–50°C / 32–120°F |
Heat dissipation (BTU/hr) | 500 |
Humidity | 10–85% (non-condensing) |
Cabling and cabling path can be completed simultaneously. Please allow approximately two weeks for completion. You may elect to hire an electrician to assist you. This work can be done concurrently with the wall-mount backboard/relay-rack, power, and ground installation.
When a telecom service is provided to a commercial building, it is typically delivered to the minimum point of entry (MPOE)/telecom room. This demarcation point or “demarc” is generally the point at which you become responsible for the on-premise cabling and wiring. Depending on the building, the extension from the demarc to your equipment may be a substantial distance; therefore, it is important to investigate options early.
Your contract will specify inside wiring responsibilities and indicate whether Lumen will provide inside wiring service for an agreed-upon fee or that you will retain responsibility for ensuring the inside wiring satisfies service requirements. Please check with your building management, if applicable, as there may be guidelines in place allowing only a specific or preferred vendor to complete the demarc extension work.
Note: For each new service, a new demarc extension might be required. Please make sure to confirm demarc extensions for each service that you have ordered. Also, you will need to specifically confirm the point to which you want the service extended when requesting the demarc extension to be installed.
Lumen smart demarcation is a network interface device (NID) deployed at customer sites to provide end-to-end connectivity fault management and enables optional performance assurance with end-to-end SLAs. Additional fees may apply.
Lumen deploys NIDs for all off-net Ethernet access to MPLS/IPVPN, EVPL, VPLS, and DIA circuits in North America, Europe, the Middle East, and Africa (EMEA).
Review the NID site preparation guide
To facilitate installation of the smart-demarcation device, please ensure:
Additional equipment may be required based upon your service. Please refer to the applicable activation guide for details.
Use this checklist to help you get your site ready. If you have any questions about this checklist or site readiness in general, contact your customer care manager.
Power |
|
My site has AC power with a three-prong plug |
|
My room has grounding available |
|
My room has power available within 2m (~6’) of the area the Lumen equipment will be installed |
|
I understand that power strips/extension cords cannot be used with Lumen equipment |
|
Backboard |
|
The equipment will be installed within 6m (20’) of the circuit termination |
|
My room has a minimum of 1.2m x 2.4m (4’ x 8’) of backboard available, or available rack space |
|
|
|
My equipment backboard is plywood and at least 19mm (¾”) thick |
|
My equipment backboard can support at least 23kg (50lb) |
|
Environmental |
|
My room is broom clean |
|
My room maintains a temperature range of between 0–50°C (32–120°F) |
|
My room has a clear and safe access path to the area where the Lumen equipment will be installed |
|
Inside Wiring |
|
My inside wiring is complete |
|
I would like Lumen to complete inside wiring (Contact your customer care manager for details) |
Following the site survey by Lumen or an off-net provider, you may be required to undertake the provisioning of space and/or power within two weeks from the date that you sign your order.
You must maintain a suitable environment for network equipment operation:
Environmental parameters | Suitable range |
Operating temperature | 0–50°C |
Max. heat dissipation (W) | 500W |
Humidity | 10–85% (non-condensing) |
Lumen will deliver your service to a specific physical location on the site you have requested (referred to as “Lumen demarcation” or “demarc”). This is usually pre-agreed with the Lumen sales team before signing contracts and/or order forms. Details can include floor, room, aisle, bay, panel, ports, and local site contact information.
It is possible that although in the same building, your equipment and the Lumen equipment may not be in the same location; for example, in different rooms or floors. In such scenarios, the service must be interconnected between the Lumen demarcation and your demarcation by means of “in-house cabling.” Please note, demarcation extension may be subject to charge.
During the delivery of service, experience shows that a frequent problem is unknown or miscommunicated details of a demarc.
Failure to provide demarc information in a timely manner may result in additional delays and billing starting before you are able to use the service.
Please take time to understand these guidelines to help facilitate a successful delivery and get up and running as soon as possible.
To help us direct you to the correct information, please select the type of site in which you are locating or co-locating with Lumen:
This site is owned and operated by Lumen, including colocation and network connectivity.
Lumen will carry out all in-house cabling. The service will be terminated in your colocation cabinet or private suite.
You will need to confirm the exact demarcation (cabinet, rack, shelf, panel, port) to enable Lumen to hand off the service in your co-location cabinet or suite. Lumen also requires a local contact at point of order who can be contacted to clarify any issues during the service delivery.
This is an “on-net" site directly connected to the Lumen network.
You will carry out all in-house cabling beyond the Lumen demarc. The service will be terminated in your designated telecom room in which Lumen has its network equipment installed (also referred to as “point of presence” or “POP”. Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, or port) upon delivery and handover of your service by your customer care manager. If you require specific presentation, contact your customer care manager immediately after your order is placed.
This "off-net" site is to be connected to the Lumen network by installing a Lumen POP, after which point this site is "on-net."
Note: There will be an associated extended lead time to carry out the works necessary to install the POP in your building, before service can be handed over.
You will carry out all in-house cabling beyond the Lumen demarc. The service will be terminated in your designated telecom room in which Lumen will be installing network equipment as part of the new POP. We will confirm the exact demarcation of the individual services ordered (cabinet, rack, shelf, panel, or port) upon delivery and handover of your service. If you require a specific change in presentation, please inform your customer care manager immediately after your order is placed with Lumen.
This "off-net" site will be connected to the Lumen network via a third-party leased service (usually called LEC or carrier).
You will carry out all in-house cabling. The service will be terminated in a designated telecom room to which the third-party owned network equipment network equipment is pre-cabled. Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port) upon delivery and handover of your service by your customer care manager. If you require a specific change in presentation, please inform your customer care manager immediately after your order is placed with Lumen.
This is an “on-net" site directly connected to the Lumen network.
This scenario requires the procurement of in-house cabling with the owner or operator of the building.
The service will be terminated in a designated telecom room usually referred to as “Meet Me Room” or “MMR” to which Lumen currently has pre-cabled its own network equipment.
Prior to signing your order, the ownership of this task will have been agreed by you and Lumen, including any additional third-party costs.
Where you are responsible for ordering the in-house cabling, Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port or designated code provided by the third-party owner) upon finalizing circuit design shortly after receipt of your order. This will come in the form of a LOA (letter of authorization) allowing you to request the in-house cabling from the third party and may also include a DLR (design layout record).
If you require a specific change presentation, please inform your assigned customer care manager immediately after your order is placed with Lumen or the LOA has been received.
Where Lumen is responsible for ordering the in-house cabling, you must provide the demarc where you need your service to be terminated and local site contact details to Lumen as part of the order. This will come in the form of a LOA issued by you allowing Lumen to request the in-house cabling from the third-party owner.
This "off-net" site is to be connected to the Lumen network by installing a new Lumen POP, after which point this site is considered to be "on-net."
Note: There will be an associated extended lead time to carry out the works necessary to install the POP in your building, before service can be handed over.
This scenario requires the procurement of in-house cabling with the owner or operator of the building.
The service will be terminated in a designated telecom room usually referred to as “Meet Me Room” or “MMR” to which Lumen currently has pre-cabled its own network equipment.
Prior to signing your order, the ownership of this task will have been agreed upon by you and Lumen, including any additional third-party costs.
Where you are responsible for ordering the in-house cabling, Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port or designated code provided by the third-party owner) upon finalizing circuit design shortly after receipt of your order.
This will come in the form of a LOA (letter of authorization) allowing you to request the in-house cabling from the third party and may also include a DLR (design layout record).
If you require a specific change presentation, please inform your assigned CCM immediately after your order is placed with Lumen or the LOA has been received.
Where Lumen is responsible for ordering the in-house cabling, you must provide the (customer) demarc where you need your service to be ultimately terminated and local site contact details to Lumen as part of the order. This will come in the form of a LOA issued by you allowing Lumen to request the in-house cabling from the third-party owner.
This "off-net" site will be connected to the Lumen network via a third-party leased service (usually called LEC or carrier).
This requires the procurement of in-house cabling with the owner or operator of the building.
The service will be terminated in a designated telecom room to which the third-party owned network equipment network equipment is pre-cabled to. Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port) upon delivery and handover of your service by your customer care manager. If you require a specific change in presentation, please inform your assigned customer care manager immediately after your order is placed with Lumen.
Prior to signing your order, the ownership of this task will have been agreed by you and Lumen, including any additional third-party costs. Lumen recommends that to optimize service delivery, you own the cabling to the Lumen demarc wherever possible.
Where you are responsible for ordering the in-house cabling, Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port or designated code provided by the third-party owner) upon finalizing circuit design shortly after receipt of your order.
This will come in the form of a LOA (letter of authorization) allowing you to request the in-house cabling from the third party and may also include a DLR (design layout record).
If you require a specific change presentation, please inform your assigned customer care manager immediately after your order is placed with Lumen or the LOA has been received.
Where Lumen is responsible for ordering the in-house cabling, you must provide the (customer) demarc where you need your service to be ultimately terminated and local site contact details to Lumen as part of the order. This will come in the form of a LOA issued by you allowing Lumen to request the in-house cabling from the third-party owner.
Lumen smart demarcation is a network interface device (NID): a small, compact device deployed at customer sites to provide end-to-end connectivity fault management and to enable optional performance assurance with end-to-end SLAs. Additional fees may apply.
Lumen may deploy NIDs for off-net Ethernet access to Lumen MPLS/IP VPN, Ethernet Virtual Private Line (EVPL), Virtual Private LAN Service (VPLS), and DIA circuits in North America and EMEA.
To facilitate installation of the smart demarcation device, please ensure:
Use this checklist to help you get your site ready. If you have any questions about this checklist or site readiness in general, contact your customer care manager.
Power |
|
My site has AC power with a standard socket or IEC60309 outlet |
|
My room or cabinet has a clean earth point |
|
My room has power available within 2m of the area the Lumen equipment will be installed |
|
I understand that power strips/extension cords cannot be used with Lumen equipment |
|
Environmental |
|
My room is broom clean |
|
My room maintains a temperature range of between 0–50°C |
|
My room has a clear and safe access path to the area where the Lumen equipment will be installed |
|
Inside Wiring |
|
My inside wiring is complete |
|
I would like Lumen to complete inside wiring (Contact your customer care manager for details) |
Typically, the first step is to install a wall-mount backboard or relay rack. Plan to allow at least two weeks to order, ship, and install the equipment.
The work required to install the necessary power and ground can be completed simultaneously with wall-mount backboard or relay-rack installation. You may elect to hire an electrician to perform this work. In general, allow two weeks from your customer commit date (CCD) to complete any stand-alone power and ground work.
Grounding options listed in order of preference are: building service ground, main electric box, building steel, and, lastly, a metallic water pipe which is in direct contact with the earth for 10’ or more and electrically continuous to the point where the protector ground wire is installed; a bond must be placed around any meters.
You must maintain a suitable environment for network equipment operation:
Environmental parameters | Suitable range |
Operating temperature | 0–50°C / 32–120°F |
Heat dissipation (BTU/hr) | 500 |
Humidity | 10–85% (non-condensing) |
Cabling and cabling path can be completed simultaneously. Please allow approximately two weeks for completion. You may elect to hire an electrician to assist you. This work can be done concurrently with the wall-mount backboard/relay-rack, power, and ground installation.
When a telecom service is provided to a commercial building, it is typically delivered to the minimum point of entry (MPOE)/telecom room. This demarcation point or “demarc” is generally the point at which you become responsible for the on-premise cabling and wiring. Depending on the building, the extension from the demarc to your equipment may be a substantial distance; therefore, it is important to investigate options early.
Your contract will specify inside wiring responsibilities and indicate whether Lumen will provide inside wiring service for an agreed-upon fee or that you will retain responsibility for ensuring the inside wiring satisfies service requirements. Please check with your building management, if applicable, as there may be guidelines in place allowing only a specific or preferred vendor to complete the demarc extension work.
Note: For each new service, a new demarc extension might be required. Please make sure to confirm demarc extensions for each service that you have ordered. Also, you will need to specifically confirm the point to which you want the service extended when requesting the demarc extension to be installed.
Additional equipment may be required based upon your service. Please refer to the applicable activation guide for details.
Use this checklist to help you get your site ready. If you have any questions about this checklist or site readiness in general, contact your customer care manager.
Power |
|
My site has AC power with a three-prong plug |
|
My room has grounding available |
|
My room has power available within 2m (~6’) of the area the Lumen equipment will be installed |
|
I understand that power strips/extension cords cannot be used with Lumen equipment |
|
Backboard |
|
The equipment will be installed within 6m (20’) of the circuit termination |
|
My room has a minimum of 1.2m x 2.4m (4’ x 8’) of backboard available, or available rack space |
|
|
|
My equipment backboard is plywood and at least 19mm (¾”) thick |
|
My equipment backboard can support at least 23kg (50lb) |
|
Environmental |
|
My room is broom clean |
|
My room maintains a temperature range of between 0–50°C (32–120°F) |
|
My room has a clear and safe access path to the area where the Lumen equipment will be installed |
|
Inside Wiring |
|
My inside wiring is complete |
|
I would like Lumen to complete inside wiring (Contact your customer care manager for details) |