Readiness support: Get ready for equipment and service installation

Following the site survey by Lumen or an off-net provider, you may be required to undertake the provisioning of space and/or power within two weeks from the date that you sign your order.
 

• A Lumen service can include any/all of the following and requires you to provide space and power:
  
  
  • Off-net access provider NTE (network termination equipment)
  • On-net Lumen transmission equipment
  • NID
  • Managed CPE
  • Managed firewall
     
• Depending on the equipment to be installed, up to 10U of rack space may be required in a 19” cabinet for large or transmission equipment. A clean earth bonding facility is also required within the cabinet. Dedicated circuits and in some cases redundant power circuits are strongly recommended, depending on the equipment to be installed.
  
  
• AC power 220-240V AC UPS/generator-backed fuse size ranging from 10–16 AMP is recommended, presentation on standard socket outlet or IEC60309 16 AMP.
  
  
• In some cases, a small -48V DC rectifier system may be installed by Lumen or an off-net provider depending on the equipment to be installed, for example, transmission equipment. A battery may be recommended following the site survey in the event a non-UPS AC power supply is provided. If -48V DC power can be provided locally, then DC cables shall be run to the 19” cabinet for connection. It is recommended the DC supply is battery/generator-backed fused at 15 AMP. Voltage under all conditions must operate within 40–60V.

You must maintain a suitable environment for network equipment operation:

Lumen will deliver your service to a specific physical location on the site you have requested (referred to as “Lumen demarcation” or “demarc”). This is usually pre-agreed with the Lumen sales team before signing contracts and/or order forms. Details can include floor, room, aisle, bay, panel, ports, and local site contact information.

It is possible that although in the same building, your equipment and the Lumen equipment may not be in the same location; for example, in different rooms or floors. In such scenarios, the service must be interconnected between the Lumen demarcation and your demarcation by means of “in-house cabling.” Please note, demarcation extension may be subject to charge.

During the delivery of service, experience shows that a frequent problem is unknown or miscommunicated details of a demarc.

Failure to provide demarc information in a timely manner may result in additional delays and billing starting before you are able to use the service.

Please take time to understand these guidelines to help facilitate a successful delivery and get up and running as soon as possible.

To help us direct you to the correct information, please select the type of site in which you are locating or co-locating with Lumen:

This site is owned and operated by Lumen, including colocation and network connectivity.

Lumen will carry out all in-house cabling. The service will be terminated in your colocation cabinet or private suite.

You will need to confirm the exact demarcation (cabinet, rack, shelf, panel, port) to enable Lumen to hand off the service in your co-location cabinet or suite. Lumen also requires a local contact at point of order who can be contacted to clarify any issues during the service delivery.

This is an “on-net" site directly connected to the Lumen network.

You will carry out all in-house cabling beyond the Lumen demarc. The service will be terminated in your designated telecom room in which Lumen has its network equipment installed (also referred to as “point of presence” or “POP”. Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, or port) upon delivery and handover of your service by your customer care manager. If you require specific presentation, contact your customer care manager immediately after your order is placed.

This "off-net" site is to be connected to the Lumen network by installing a Lumen POP, after which point this site is "on-net."

You will carry out all in-house cabling beyond the Lumen demarc. The service will be terminated in your designated telecom room in which Lumen will be installing network equipment as part of the new POP. We will confirm the exact demarcation of the individual services ordered (cabinet, rack, shelf, panel, or port) upon delivery and handover of your service. If you require a specific change in presentation, please inform your customer care manager immediately after your order is placed with Lumen.

This "off-net" site will be connected to the Lumen network via a third-party leased service (usually called LEC or carrier).

You will carry out all in-house cabling. The service will be terminated in a designated telecom room to which the third-party owned network equipment network equipment is pre-cabled. Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port) upon delivery and handover of your service by your customer care manager. If you require a specific change in presentation, please inform your customer care manager immediately after your order is placed with Lumen.

This is an “on-net" site directly connected to the Lumen network.

This scenario requires the procurement of in-house cabling with the owner or operator of the building.

The service will be terminated in a designated telecom room usually referred to as “Meet Me Room” or “MMR” to which Lumen currently has pre-cabled its own network equipment.

Prior to signing your order, the ownership of this task will have been agreed by you and Lumen, including any additional third-party costs.

Where you are responsible for ordering the in-house cabling, Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port or designated code provided by the third-party owner) upon finalizing circuit design shortly after receipt of your order. This will come in the form of a LOA (letter of authorization) allowing you to request the in-house cabling from the third party and may also include a DLR (design layout record).

If you require a specific change presentation, please inform your assigned customer care manager immediately after your order is placed with Lumen or the LOA has been received.

Where Lumen is responsible for ordering the in-house cabling, you must provide the demarc where you need your service to be terminated and local site contact details to Lumen as part of the order. This will come in the form of a LOA issued by you allowing Lumen to request the in-house cabling from the third-party owner.

This "off-net" site is to be connected to the Lumen network by installing a new Lumen POP, after which point this site is considered to be "on-net."

This scenario requires the procurement of in-house cabling with the owner or operator of the building.

The service will be terminated in a designated telecom room usually referred to as “Meet Me Room” or “MMR” to which Lumen currently has pre-cabled its own network equipment.

Prior to signing your order, the ownership of this task will have been agreed upon by you and Lumen, including any additional third-party costs.

Where you are responsible for ordering the in-house cabling, Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port or designated code provided by the third-party owner) upon finalizing circuit design shortly after receipt of your order.

This will come in the form of a LOA (letter of authorization) allowing you to request the in-house cabling from the third party and may also include a DLR (design layout record).

If you require a specific change presentation, please inform your assigned CCM immediately after your order is placed with Lumen or the LOA has been received.

Where Lumen is responsible for ordering the in-house cabling, you must provide the (customer) demarc where you need your service to be ultimately terminated and local site contact details to Lumen as part of the order. This will come in the form of a LOA issued by you allowing Lumen to request the in-house cabling from the third-party owner.

This "off-net" site will be connected to the Lumen network via a third-party leased service (usually called LEC or carrier).

This requires the procurement of in-house cabling with the owner or operator of the building.

The service will be terminated in a designated telecom room to which the third-party owned network equipment network equipment is pre-cabled to. Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port) upon delivery and handover of your service by your customer care manager. If you require a specific change in presentation, please inform your assigned customer care manager immediately after your order is placed with Lumen.

Prior to signing your order, the ownership of this task will have been agreed by you and Lumen, including any additional third-party costs. Lumen recommends that to optimize service delivery, you own the cabling to the Lumen demarc wherever possible.

Where you are responsible for ordering the in-house cabling, Lumen will confirm the exact demarcation (cabinet, rack, shelf, panel, port or designated code provided by the third-party owner) upon finalizing circuit design shortly after receipt of your order.

This will come in the form of a LOA (letter of authorization) allowing you to request the in-house cabling from the third party and may also include a DLR (design layout record).

If you require a specific change presentation, please inform your assigned customer care manager immediately after your order is placed with Lumen or the LOA has been received.

Where Lumen is responsible for ordering the in-house cabling, you must provide the (customer) demarc where you need your service to be ultimately terminated and local site contact details to Lumen as part of the order. This will come in the form of a LOA issued by you allowing Lumen to request the in-house cabling from the third-party owner.

Lumen smart demarcation is a network interface device (NID): a small, compact device deployed at customer sites to provide end-to-end connectivity fault management and to enable optional performance assurance with end-to-end SLAs. Additional fees may apply.

Lumen may deploy NIDs for off-net Ethernet access to Lumen MPLS/IP VPN, Ethernet Virtual Private Line (EVPL), Virtual Private LAN Service (VPLS), and DIA circuits in North America and EMEA.

• Supports 10/100/1000Mbps at each of your locations
• Provides intelligent loop-back capabilities and an L2/L3 test traffic generator
• Enables optional EVPL and VPLS service features
• Performance assurance with end-to-end SLAs including frame delivery, frame delay (latency), and frame delay variation (jitter); performance summary data available using Control Center (our customer portal), for EVPL and VPLS services only
• Traffic shaping to improve performance of sub-rate circuits

• Shows a clear demarcation between the providers’ (Lumen and LEC) and your networks to quickly isolate service problems
• Provides end-to-end fault management and reporting
• Provides TDM-like maintenance and troubleshooting tools
• Enables SLA monitoring and end-to-end reporting for EVPL and VPLS services only
• Delivers an optimal customer experience

To facilitate installation of the smart demarcation device, please ensure:
 

• Your customer care manager has been informed as part of the order or during service delivery of the local site contact in charge of supporting Lumen with the NID deployment activities
• Access to the site for the installer at the scheduled installation time(s)
• Your appropriate personnel are on-site and available at the scheduled installation time(s)
• The following are ready: power distribution boxes, conduits, rack space for equipment mounting, grounding, surge and lighting protection. Associated hardware and power outlets are within 1m (3’) of the smart demarcation device installation location
• Inside telco circuit wiring is in place, including extensions and any necessary building alterations, so the smart demarcation device can be installed within 2m (6’) of the local access demarcation
• The demarcation point for this installation is clearly marked to allow the installer to connect the correct circuit to the correct smart demarcation device interface
   

Review the NID site preparation guide

Use this checklist to help you get your site ready. If you have any questions about this checklist or site readiness in general, contact your customer care manager.

Typically, the first step is to install a wall-mount backboard or relay rack. Plan to allow at least two weeks to order, ship, and install the equipment.
 

• The backboard should be 1.2m x 2.4m x 19mm (4’ x 8’ x ¾”) fire-rated plywood fastened to studs, and able to support 23 kg (50 lb).
• The backboard should be within 2m (6’) of a dedicated power outlet.
• The circuit must terminate within 6m (20’) of the wall-mounted equipment; the use of power strips and/or extension cords is not permitted.
• The equipment must be mounted no less than 1m (3’) from the floor and leave 25cm (-10”) clearance above.
• The relay rack should be 58cm wide x 2.1m tall (23” x 7’).
• Power and distances required for wall-mounted equipment also apply to rack-mounted equipment.

The work required to install the necessary power and ground can be completed simultaneously with wall-mount backboard or relay-rack installation. You may elect to hire an electrician to perform this work. In general, allow two weeks from your customer commit date (CCD) to complete any stand-alone power and ground work.

• The amperage, number and type of receptacles will be determined at the site survey
• Dedicated circuits backed up by UPS/generator systems are strongly recommended
• For AC power, 20A, 120V AC generator-backed, AC power is typically requested
• For DC power, if 48VDC, end user must provide +/- power leads with 2m (-6’) of slack wire coiled at the equipment location
• You must provide adequate grounding capability in the form of 19mm (¾”) metallic conduit from the equipment to an approved building ground
   

Grounding options listed in order of preference are: building service ground, main electric box, building steel, and, lastly, a metallic water pipe which is in direct contact with the earth for 10’ or more and electrically continuous to the point where the protector ground wire is installed; a bond must be placed around any meters.

You must maintain a suitable environment for network equipment operation:

Cabling and cabling path can be completed simultaneously. Please allow approximately two weeks for completion. You may elect to hire an electrician to assist you. This work can be done concurrently with the wall-mount backboard/relay-rack, power, and ground installation.
 

• Provide inter-duct for floor-to-floor or suite-to-suite access.
• Common building telecom riser shafts should be used where available; you must perform any necessary core drilling or other premise preparation work.
• A clear path with conduit or cable tray needs to be provided from the manhole to the minimum point of entry(MPOE)/telecom room where the equipment will be placed (if applicable); this will apply for any on-net or off-net services requiring a transport component and a site survey.
• A site survey applies when either Lumen or the LEC is entering a building for the first time or is capacity constrained in a building.

When a telecom service is provided to a commercial building, it is typically delivered to the minimum point of entry (MPOE)/telecom room. This demarcation point or “demarc” is generally the point at which you become responsible for the on-premise cabling and wiring. Depending on the building, the extension from the demarc to your equipment may be a substantial distance; therefore, it is important to investigate options early.
 

• For on-net services, Lumen can help you order/complete this extension for you. We may work with third-party vendors to complete the extension.
• For off-net services, the local provider does not typically extend the demarc; you need to manage completion of this work or hire a third party.
   

Your contract will specify inside wiring responsibilities and indicate whether Lumen will provide inside wiring service for an agreed-upon fee or that you will retain responsibility for ensuring the inside wiring satisfies service requirements. Please check with your building management, if applicable, as there may be guidelines in place allowing only a specific or preferred vendor to complete the demarc extension work.

Additional equipment may be required based upon your service. Please refer to the applicable activation guide for details.

Learn more about activating your services

Use this checklist to help you get your site ready. If you have any questions about this checklist or site readiness in general, contact your customer care manager.