You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
When you request a PDF copy of a Lumen invoice using Control Center, they're usually ready almost instantaneously. However, if the invoice you order is large, there will be a delay. You can view the status of the invoice so you can download the PDF when it's ready.
After you've requested a PDF copy of a bill and download it, you can delete it if you no longer need it. Control Center deletes the PDF after 14 days, but you can delete it sooner if you want to be tidy.
Control Center stores Lumen invoices for the prior 24 months. If you need to retain a copy of your invoice for longer than that, you can request a PDF copy and download it and save it for your records.