Lumen help
You can retrieve the Usage Analyst use reports you've ordered and download them.
You Lumen invoice contains charges for services you've purchased in addition to other important information. Learn more about how to read your invoice and find the information you need.
You can delete a private hierarchy in Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.
You can allocate a service across multiple nodes in an Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.
Control Center makes it easy to manage your Lumen services including managing your monthly billing. From viewing and paying your invoice to requesting adjustments and seeing payment history, you can do it all in Control Center without having to call us.
Learn how to use Bill Analyst (accessed from Control Center) to create and run summary and detail billing reports to analyze your telecom spend.
After you enroll in AutoPay, you can make changes to the payment information used for AutoPay in Control Center.
Using Control Center, you can view a list of payments scheduled for Lumen accounts on an enterprise ID.
You can view high-level information on your Lumen invoice or a copy of the entire invoice to examine details in Control Center.
Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.
In Control Center, you can sign up for paperless billing for secure, anytime access to current and past Lumen invoices.
You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.
You can pay your Lumen invoice in Control Center using your checking, savings, or money-market account. You'll need your routing and account number to finalize the payment.
In Control Center, you can change the name of billing groups you created to make them easier to identify or to reflect changes you made to the billing group.
You can pay your Lumen invoice automatically each month by enrolling in AutoPay using the bank account you specify. You can enroll (or unenroll) in AutoPay at any time using Control Center.
As a Control Center system administrator, you can create a billing group to make viewing invoices, paying bills, assigning account, and viewing payment history easier.
Using Control Center, you can sign up to receive a PDF copy of your Lumen invoice each month. You can specify whether you want the PDF delivered securely using a password (which we recommend) or as a regular PDF.
You can change your default view for billing tasks to see a specific billing group or all accounts in Control Center.
If you made a credit card or bank account payment and need to cancel the payment, you can cancel it using Control Center.
Using Control Center, you can pay your Lumen invoice online using a credit card or debit card. We accept Visa, MasterCard, and Discover.