Lumen help
VoIP: Overview
Get the most value from your Lumen® VoIP services. For both administrators and users, find step-by-step instructions, videos, and quick reference guides to learn how to install and use your equipment, and make good use of the many features available using VoIP. Our resources will help you with the latest VoIP communication and collaboration tools.
VoIP portal
Whether you’re a VoIP administrator or an end user, we’ll help you get the most out of your VoIP services. Administrators can learn how to use the VoIP administrator portal to manage users and features through this simple web-based portal. Using the VoIP end-user portal, users can get help in setting up voicemail, call forwarding, and many other call-handling features.
Installation & equipment
Learn how to prepare for Lumen to install your VoIP service, get help connecting and using your VoIP equipment in your office or at home, and familiarize yourself with step-by-step instructions and training videos to make calling and managing calls easier.
Installation
Learn how Lumen installs your VoIP service and what to expect during the process. Get help connecting and using your VoIP equipment in your office or at home, including connection diagrams and instructions for how VoIP works with your existing equipment and services.
Popular installation topics
Equipment
Use our step-by-step instructions and videos to get more familiar with your VoIP phone. Learn how to make and manage calls, set up multiple ringing lines, manage remote access, and access your voicemail.
Popular equipment topics
Add-on VoIP features
Extend the productivity benefits of VoIP to your computer and mobile device—and even to your Outlook or web browser. Our add-on VoIP features help you stay in touch with colleagues and customers using more than just the phone on your desk.
Business Communicator
Make and manage calls from your computer or mobile device. We've got training videos and user guides to help you add instant messaging, presence, and group chat to your VoIP by using the Business Communicator app.
Contact Center Client
Learn how supervisors and agents can harness Contact Center to handle automatic call distribution (ACD) efficiently. Monitor agents, supervisors, and queues—and access reports to help ensure your incoming calls are handled quickly and professionally.
Enterprise Assistant Toolbar
Use the Enterprise Assistant Toolbar to extend your VoIP service to Microsoft Outlook, Internet Explorer, or Firefox. Make calls and control call settings such as Call Forwarding, Do Not Disturb, Remote Office, and many more.
Receptionist Console
Receptionist Console helps receptionists or telephone attendants screen inbound calls more efficiently. This easy-to-use web-based interface streamlines call handling and makes your customers' experience more professional.
Product help