Lumen help
Rather than rummage through a thick stack of Lumen invoices, you can view them online. Control Center gives you access to your previous 24 months of invoices. You can also request a PDF copy of an invoice or submit a billing request to request an adjustment to your invoice or to change your billing address.
To view an invoice:
- Click Billing, then click Invoices.
- Search for the account(s) you want to work with by doing one of the following:
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- Sort your accounts using the column headings (e.g., Account Number). You can toggle between descending and ascending order using the arrows to the right of the column heading.
- Filter your accounts by account group by selecting an option from the All Account Groups list.
- Search for a specific account (by invoice number, account number, etc.) using the Search field.
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- After you find the account you want to view an invoice for, click the icon (in the Actions column), then select how you want to view the invoice: View Invoice PDF or View Invoice Online.
Control Center shows the invoice for the account you selected. Invoice details and presentation vary based on the type of account. To view the details you need, use the navigation on the invoice.
Not quite right?
Try one of these popular searches:
Explore Control Center
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Downloading invoice PDFs
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Paying by bank account
- Creating a new user
- Topics covered on this page:
