Lumen help
Media portal support: Support Tickets menu
Using Media portal, you can create and manage support tickets for your Lumen® Content Delivery Network services. Use support tickets to request changes to your service or to report problems with your service.
For open tickets, you can update a ticket by adding notes to communicate with Lumen, updating contact information, or adding attachments. You can also close a ticket if we've resolved your issue or you want to cancel your request.
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