Lumen is committed to making it easy to do business with us and to provide you with secure, reliable connections when, where, and how you need them. We have a dedicated customer care manager (CCM) assigned to your account to help ensure your experience with us is a very positive one. The name, phone number, and email address of your CCM appear on your order acknowledgement letter. Your CCM helps you with any questions regarding your order, keeps you informed of the status every step of the way from a holistic viewpoint, and acts as an advocate on your behalf. However, in the event that you are not fully satisfied with the progress of your order, we have outlined the steps below to help you engage management in the order turn-up process.