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Lumen help

Readiness: Meet your account team

Our commitment to you

What you can expect

Your customer care manager (CCM)

Account director (AD)

Your account director provides you with information about Lumen services and serves as your overall point of contact for Lumen sales. They are responsible for gathering and confirming your specifications and requirements—elements necessary to submit your order. They will also work with you to execute all quotes and orders for new and additional Lumen services and help you through the credit-application process.

Customer success (CS) professional

Sales engineer (SE)

Technical design engineer (TDE)

Billing coordinator (BC)

Additional channel-specific roles

Client support manager (CSM)

Indirect partner

Channel manager (CM)

Partner experience manager (PEM)