Lumen help

Readiness: Meet your account team

Our commitment to you

What you can expect

Your customer care manager (CCM)

Account director (AD)

Sales focuses on providing you with the right counsel and identifying strategic solutions that align to your evolving technology roadmap by partnering closely with your customer success professional. They are responsible for gathering and confirming your requirements so they can submit your order. They will also work with you to execute all quotes and orders for additional Lumen services, as well as helping you through the credit-application process.

 

Customer success (CS) professional

Sales engineer (SE)

Technical design engineer (TDE)

Billing coordinator (BC)

Additional channel-specific roles

Client support manager (CSM)

Indirect partner

Channel manager (CM)

Partner experience manager (PEM)