Lumen help

Readiness: Meet your account team

Our commitment to you as our customer

What you can expect

Your customer care manager (CCM)

Account director (AD)

Your AD will provide you with information about Lumen services and will serve as your overall point of contact for Lumen sales. Your AD is responsible for gathering and confirming your specifications and requirements—elements necessary to submit an order. Your AD will also work with you to execute all quotes and orders for new and additional Lumen services, as well as assist you through the credit application process.

Client support manager (CSM)

Sales engineer (SE)

Technical design engineer (TDE)

Billing coordinator (BC)

Indirect-specific roles

Indirect partner

Channel manager (CM)

Partner experience manager (PEM)