Your customer care manager monitors the status of your order. Once we have indicated the order to be installation complete, a Lumen representative contacts you to coordinate the date(s) and time(s) for the equipment installation and scheduled activation events.
Once confirmation of internal resource availability has been received with approval to schedule, Lumen will communicate the final date/time of your activation call. Prior to your activation day, we will reach out to the provided contact information and confirm the date/time of your activation.
If you need to make any changes to the reserved activation date/time, please notify your customer care manager immediately to reschedule. In the event you are unable to be present for the activation or cancel/ reschedule within 24 hours of the scheduled activation start time, additional charges may apply.
If you have been scheduled for an afterhours or a weekend activation call, and a Lumen resource does not show up for the event, please contact the scheduling & activations on-call manager at 844-427-2875. Please see the checklist below to understand what will take place during the activation, as well as what responsibilities you have prior to the scheduled event.