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Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security trouble ticket.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.

After you create a security trouble ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.

You can see scheduled Lumen network-maintenance events that might impact your service in a list or on a calendar using Control Center. You can also download a list of the events to use elsewhere.

After you request a badge holder report you can download it from Control Center to save it for your records.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.

Use Network Visibility (in Control Center) to monitor and measure performance for your Lumen services. It collects network-performance metrics, summarizes them to isolate performance issues, and reports the results. Select various network components, time ranges, and sample sizes to view key performance indicators (KPIs) that measure the health of your services.

You can sort, filter, search, your repair tickets in Control Center...which is helpful, especially If you're tracking a large number of tickets.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.

On the Trouble Tickets page in Control Center you can find a specific trouble ticket using the status and type filters, and by using the Search box.

View status and summary details of a trouble ticket on the Trouble Tickets page, or open the ticket to view complete details, including attachments.

You can add network-maintenance events to your personal calendar to make it easier to track and plan for them.

You can create, update, escalate, and a cancel a trouble ticket for Lumen transport, IP, data, voice, and content delivery network (CDN) services formerly provided by Level 3.

You can check the status of network maintenance by submitting an inquiry ticket.

You can see scheduled network-maintenance events that might impact your service in a calendar or on a list.