In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.
Using Control Center, you can create a request to add a diverse path to an existing Lumen Wavelength service. Once you submit your request, a Lumen representative will contact you to complete your order.
In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.
Using Control Center, you can view your Lumen Wavelength services in a list rather than on a map if, for example, you have many services in a single area and don't want to have to zoom in to allow you to select routes or access points.
Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.
In Control Center, you can assign repair contacts to receive notification emails for repair tickets; designate a default repair contact for all updates or assign contacts to be notified for specific services or locations.