Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.
Use Network Visibility (in Control Center) to monitor and measure performance for your Lumen services. It collects network-performance metrics, summarizes them to isolate performance issues, and reports the results. Select various network components, time ranges, and sample sizes to view key performance indicators (KPIs) that measure the health of your services.
In addition to network maps available on the Lumen website, you can also view more detailed information in Control Center. The network map shows network components, layers, and information about routes and locations.