Lumen help
Learn about the service-management capabilities in Control Center, such as creating/managing repair tickets, configuration change requests, and circuit tests.
Learn more about how to manage your service in APAC, learn about additional services available in APAC, contact Lumen for help, and more.
If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.
If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.
Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.
You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.
If you purchased a colocation service from Lumen, you can use Control Center to request a report to review who is accessing your data center and when they are accessing it.
Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.
You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.
If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.
You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.
You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.
You can use Control Center to request a reason for outage (RFO) report on a closed security repair ticket for an outage caused by Lumen to get more information on the root cause of an outage.
You can submit a billable field tech ticket using Control Center to ask for a Lumen field technician to work on your behalf at a data center; we may charge you for dispatching a technician.
Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
If you're experiencing service problems, you can create a repair ticket online using Control Center. A representative will be assigned to your ticket within one to four hours.
Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.
After you create a repair ticket, you can add work log notes and update contact information in Control Center without having to cancel the ticket and resubmit it.
After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.
Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.