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After you request an access log report, you can download it from account documents in Control Center.

After you create a repair ticket, you can add work log notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

In Control Center, you can delete assigned repair contacts from your list as roles and business requirements change in your organization.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security trouble ticket.

Whether you're viewing your Lumen Wavelength services on a map or in a list, you can view details for a service in Control Center—such as the status of the service, activation date for the service, or additional details about the physical terminations.

Using Control Center, you can create a request to add a new path to your Lumen Wavelength service. Once you submit your request, a Lumen representative will contact you to complete your order.

If you have issues with or questions about one of your Lumen security services (such as security degradation, outages, requesting a token for your Network-Based Security service, or security-reporting questions), you can create a security trouble ticket using Control Center.

Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.

You can cancel a portal support ticket in Control Center if you no longer need it.

You can request an update on a portal support ticket in Control Center.

Using Control Center, you can view a map showing all your Wavelength services and their start (location A) and end (location Z) locations.

You can edit information for an individual on your list of colleagues who are assigned to be repair contacts in Control Center.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

Using Control Center, you can view your Lumen Wavelength services in a list rather than on a map if, for example, you have many services in a single area and don't want to have to zoom in to allow you to select routes or access points.

You can view a list of the circuit tests you've run as well as their status in Control Center. Circuit testing history is updated hourly. If a non-intrusive performance metrics test returns an error, you'll be prompted to create a repair ticket and schedule an intrusive test.

In Control Center, you can assign repair contacts to receive notification emails for repair tickets; designate a default repair contact for all updates or assign contacts to be notified for specific services or locations.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

For Lumen Wavelength services where you've purchased diversity (e.g., path, location, card, etc.), you can run an audit in Control Center to verify whether your diversity requirements are in place. You can also request additional information about the results of the audit and have your questions answered by a Lumen solutions engineer.

You can follow up on an email notification you received from Lumen about a repair or billing ticket. You can get information about the ticket in Control Center to find out what to do next.

You can check the status and view details of field tech requests and access requests in Control Center.