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Media portal makes it easy to view your bills, make payments, view payment history, and more.

Learn how to manage and get support for your Lumen Vyvx services. From contacts in our Technical Operations Center to getting billing support, we've got you covered.

You can order a standard detail billing report in Hosted Bill Analyst (accessed from Media portal) to analyze trends your telecom spending.

You need to maintain your available storage space for reports in Hosted Bill Analyst (accessed from Media portal); find the maximum storage limit and remember to delete old reports.

You can remove a billing filter you created in Hosted Bill Analyst (accessed from Media portal).

You can reorganize your hierarchy in Hosted Bill Analyst (accessed from Media portal) to reflect changes in your organization or reporting objectives by moving a parent node and its children.

You can retrieve the billing reports you've ordered and download them from Hosted Bill Analyst (accessed from Media portal).

You can move services in a hierarchy to different nodes, split services between nodes, or edit service descriptions in Hosted Bill Analyst (accessed from Media portal).

In Hosted Bill Analyst (accessed from Media portal), you can remove branches from a hierarchy you created if you need to make adjustments based on changes in your organization's structure.

Sometimes when you're running a billing report you'll get an error message that there's no data for the report (a no-data-found error) or that the report couldn't be sent to your SFTP site (an SFTP-delivery failure). These billing report errors are easy to troubleshoot and fix in Hosted Bill Analyst (accessed from Media portal).

You can edit an ordered billing report that is not yet complete in Hosted Bill Analyst (accessed from Media portal).

You can edit the description and general ledger (GL) code of a node you created using the Tree Builder tool in Hosted Bill Analyst (accessed from Media portal).

You can submit a billing request in Media portal to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.

You set up hierarchies in Hosted Bill Analyst (accessed from Media portal) to reflect your organization's structure, in order to track telecom spending and assign costs across departments.

You can delete a pending billing report order in Hosted Bill Analyst (accessed from Media portal) if you no longer need that report.

When you need to print or archive a hierarchy or branch for future reference you can export it from Hosted Bill Analyst (accessed from Media portal).

You can delete a private hierarchy in Hosted Bill Analyst (accessed from Media portal) any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.

You can edit an existing billing data filter in Hosted Bill Analyst (accessed from Media portal) when your search parameters or reporting objectives change.

In Hosted Bill Analyst (accessed from Media portal), you can apply filters to your billing data to help narrow the scope of your reports.

As an administrator or a user with the correct permissions, you can change which hierarchy is active in Hosted Bill Analyst (accessed from Media portal); the active hierarchy determines the structure for billing reports.