If you want to change the conditions or delivery for a threshold alert on a Lumen service, you can edit the alert in Network Visibility. For example, you can change the utilization threshold from 50% to 75% or change the email address(es) Control Center sends a threshold alert to.
In Network Visibility, you can create threshold alerts (watches or warnings) to be notified when a Lumen service exceeds a specific metric. The performance metrics you can be alerted for vary based on the service you select.
Depending on your permissions, you can turn account notifications on and off in Control Center. You can also tell us how you want to be notified, by email or text, and which accounts are most important.
Using Control Center, you can create a notification setting to be alert someone in your organization to billing, repair ticket, and scheduled maintenance changes for Lumen billing accounts and/or services.