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Lumen help

On-Demand services support

Lumen® Network‑as‑a‑Service (NaaS) offers three ways to easily spin up reliable connectivity in minutes on our secure, resilient global network. Choose public or private connections to multiple business locations or leading cloud providers.
 

Get started by signing up for NaaS. After signing in, you can give others in your organization access to NaaS using Control Center user permissions.

Follow these configuration guidelines for On‑Demand services to prepare your equipment for adding a connection and to configure VLAN and IP services on your router once your connection is ready. This helps ensure you can use the connections you provision.

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Internet On-Demand

Lumen® Internet On‑Demand enables agile networking with flexible self‑service access to dedicated Internet connectivity on your NaaS Port or at a data center in minutes. Gain fast, easy access to the Lumen IP backbone, one of the most connected and deeply peered IP networks in the world.

Internet On-Demand support

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Internet On-Demand

Lumen® Internet On‑Demand enables agile networking with flexible self‑service access to dedicated Internet connectivity on your NaaS Port or at a data center in minutes. Gain fast, easy access to the Lumen IP backbone, one of the most connected and deeply peered IP networks in the world.

Internet On-Demand support

Manage my service

Ethernet On-Demand

Use Lumen® Ethernet On‑Demand to provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle. You can also create virtual cross connects to Equinix so you can access additional cloud service providers.

Ethernet On-Demand support

Manage my service

Ethernet On-Demand

Use Lumen® Ethernet On‑Demand to provision real‑time, layer‑2 network connections between one of your locations (an Ethernet endpoint device) and partner interconnects, including cloud providers such as Amazon, Google, Microsoft, and Oracle. You can also create virtual cross connects to Equinix so you can access additional cloud service providers.

Ethernet On-Demand support

Manage my service

IP VPN On-Demand

With Lumen® IP VPN On‑Demand, create real‑time, layer‑3 network connections between IP VPN endpoints and cloud providers such as Amazon, Google, Microsoft, and Oracle. Connections are billed hourly and monthly and require no long‑term contracts.

IP VPN On-Demand support

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IP VPN On-Demand

With Lumen® IP VPN On‑Demand, create real‑time, layer‑3 network connections between IP VPN endpoints and cloud providers such as Amazon, Google, Microsoft, and Oracle. Connections are billed hourly and monthly and require no long‑term contracts.

IP VPN On-Demand support

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NaaS Port

Your gateway to the Lumen network and On-Demand services.
 

NaaS Port support

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NaaS Port

Your gateway to the Lumen network and On-Demand services.
 

NaaS Port support

Manage my port

On-Demand services support

  • For issues with On‑Demand services, use the chat in the lower‑right corner (within Control Center).

  • For issues with active connections, open a repair ticket in Control Center.