Lumen help
To make submitting wholesale orders to Lumen easier, you can create order templates in Control Center from OLOF and DTFO orders.
If you no longer need an order template you created, you can delete it from Control Center.
You can view a list of templates you've created for submitting wholesale orders to Lumen for processing.
After you request pricing for services, you can use an existing quote (or quotes) to place an order for new Lumen services in Control Center.
You can update a quote in Control Center and get new pricing if things changed after you created the quote.
Using Control Center, you can view the status of cross connect requests you've submitted to Lumen. Along with the status, you can also view details for each request.
After you receive an email letting you know the toll-free numbers you reserved are available, learn how to place the order using Control Center. You can place an order for random toll-free numbers without reserving them first.
You can learn how to submit a request in Control Center to add new Lumen Toll-Free, IQ Networking, and Private Line services.
You can use Control Center to submit a request to move Lumen Toll-Free, IQ Networking, or Private Line services to a different address.
You can use Control Center to make changes to existing Lumen Toll-Free, IQ Networking, or Private Line services.
Instead of applying the same filters and search criteria every time you view the status of Lumen orders in Control Center, you can save the view to easily access it again.
After you create a disconnect request in Control Center, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the request.
After you create a disconnect request, you can track the status of your request in Control Center.
Using the 1+ Switched and Toll Free page in Control Center, you can create a bulk order for a toll-free terminations using a spreadsheet to avoid creating an order for terminations row by row. You can create a termination for a ring-to number or a switch/trunk group combination.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for a toll-free termination for routing multiple toll-free numbers to a single point. You can create a termination for a ring-to number or a switch/trunk group combination. (You can create only one termination per switch/trunk group combination.)
Using the 1+ Switched and Toll Free page in Control Center, you can place a bulk order to create multiple simple route plans at once using a spreadsheet.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for a simple toll-free route plan.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for toll-free numbers to terminate to a unique phone number (termination) or to a trunk group.
Using the 1+ Switched and Toll Free page in Control Center, you can place a bulk order for toll-free numbers using a spreadsheet.
Using the 1+ Switched and Toll Free page in Control Center, you can view the status of orders you places for toll-free numbers, terminations, route plans, etc.