After you create a disconnect request in Control Center, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the request.
You can create requests to disconnect Lumen services in Control Center. Once you create a request, you can track its status online and communicate with Lumen within the request.
If you created a cross connect request, but don't yet have an order number to track the status in Control Center, you can request a status update using Control Center.
Using Control Center, you can request a new cross connect or modify an existing cross connect purchased from Lumen.
If you no longer want to disconnect a service, you can cancel a disconnect request using Control Center.
To make submitting wholesale orders to Lumen easier, you can create order templates in Control Center from OLOF and DTFO orders.
If you no longer need an order template you created, you can delete it from Control Center.
You can view a list of templates you've created for submitting wholesale orders to Lumen for processing.
You can request to disconnect services online using Control Center that you no longer need.
For Lumen E-Line, E-Access, and Dedicated Internet Access services, you can request quotes for multiple addresses simultaneously (bulk quoting) using Control Center.
After you create a disconnect request, you can track the status of your request in Control Center.
You can update a quote in Control Center and get new pricing if things changed after you created the quote.
Instead of applying the same filters and search criteria every time you view the status of Lumen orders in Control Center, you can save the view to easily access it again.
After you create a saved view of Lumen orders in Control Center, you can edit the view to adjust the columns shown for the view or advanced filters applied (such as the location, order ID, or billing account number).
To help you manage Lumen orders, you can change your default order status view in Control Center—to another saved view, to a new view, or to the default view for Control Center.
If you no longer need a saved view of Lumen orders for your organization, you can delete it from Control Center.
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