You can create requests to disconnect Lumen services in Control Center. Once you create a request, you can track its status online and communicate with Lumen within the request.
After you create a disconnect request in Control Center, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the request.
If you no longer want to disconnect a service, you can cancel a disconnect request using Control Center.
After you create a disconnect request, you can track the status of your request in Control Center.
If you no longer need a saved view of Lumen orders for your organization, you can delete it from Control Center.
After you create a saved view of Lumen orders in Control Center, you can edit the view to adjust the columns shown for the view or advanced filters applied (such as the location, order ID, or billing account number).
Instead of applying the same filters and search criteria every time you view the status of Lumen orders in Control Center, you can save the view to easily access it again.
You can view a list of templates you've created for submitting wholesale orders to Lumen for processing.
To make submitting wholesale orders to Lumen easier, you can create order templates in Control Center from OLOF and DTFO orders.
If you no longer need an order template you created, you can delete it from Control Center.
If you created a cross connect request, but don't yet have an order number to track the status in Control Center, you can request a status update using Control Center.
Using Control Center, you can request a new cross connect or modify an existing cross connect purchased from Lumen.
For Lumen E-Line, E-Access, and Dedicated Internet Access services, you can request quotes for multiple addresses simultaneously (bulk quoting) using Control Center.
After you request pricing for services, you can use an existing quote to create an order for new Lumen services in Control Center.
You can update a quote in Control Center and get new pricing if things changed after you created the quote.
You can request to disconnect services online using Control Center that you no longer need.
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