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If you need to change devices associated with your Lumen Control Center two-factor authentication or if you experience problems with your 2FA, you can re-enroll two-factor authentication for your user profile.

To view and manage security solutions, such as Lumen Adaptive Network Security and Lumen DDoS Hyper, you need to sign in with two-factor authentication. To use two-factor authentication, you must first download and set up an authenticator app.

To increase the security of your Control Center user profile, you can add two-factor authentication Adding two-factor authentication to your user profile means you'll enter a six-digit code from an authenticator app after you type your username and password.

As a Control Center system administrator, you can add two-factor authentication (2FA) to a user's profile so the user can view and manage Lumen security services.

If a user in your organization no longer needs to access Lumen Security services, you can remove two-factor authentication (2FA) from their Control Center user profile.

As a Control Center system administrator, you can re-enroll the two-factor authentication (2FA) for users in your organization. Typically, you re-enroll a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication.

From managing users and accounts to managing your company profile, the Admin section of Control Center helps keep you organized.