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Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.

You Lumen invoice contains charges for services you've purchased in addition to other important information. Learn more about how to read your invoice and find the information you need.

You can request and download a PDF copy of your Lumen invoice in Control Center. You'll receive an email when the invoice PDF is available to download.

You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.

You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.

Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own or no longer need our help.

After you've requested a PDF copy of a bill and download it, you can delete it if you no longer need it. Control Center deletes the PDF after 14 days, but you can delete it sooner if you want to be tidy.

You can update information in open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.

You can order a PDF of a prior month's Lumen invoice in Control Center. Control Center stores copies of your current invoice and invoices for the previous 23 months.

You can retrieve the Usage Analyst use reports you've ordered and download them.

You can delete a private hierarchy in Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.

You can allocate a service across multiple nodes in an Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.

Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.

Using Control Center, you can view a list of payments scheduled for Lumen accounts on an enterprise ID.

In Control Center, you can find your payment history and see the delivery method, payment method, most recent payment, date the payment was received, and current balance for your Lumen services.

Using Control Center, you can edit a scheduled payment if you want to change the payment amount or the date the payment is scheduled for.

If you made a credit card or bank account payment and need to cancel the payment, you can cancel it using Control Center.

You can view high-level information on your Lumen invoice or a copy of the entire invoice to examine details in Control Center.

Learn more about how to manage your service in EMEA, access additional services in, contact Lumen for help, and more.

Using Control Center, you can pay your Lumen invoice online using a credit card or debit card. We accept Visa, MasterCard, and Discover.