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Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own.

You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.

Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.

You can update open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.

Learn more about how to manage your service in APAC, learn about additional services available in APAC, contact Lumen for help, and more.

You can delete a private hierarchy in Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.

You can allocate a service across multiple nodes in an Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.

You can retrieve the Hosted Usage Analyst usereports you've ordered and download them.

You can retrieve the Usage Analyst use reports you've ordered and download them.

You can allocate a service across multiple nodes in an Hosted Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.

You can delete a private hierarchy in Hosted Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.

You can pay your Lumen invoice in Control Center using your checking, savings, or money-market account. You'll need your routing and account number to finalize the payment.

Using Control Center, you can pay your Lumen invoice online using a credit card or debit card. We accept Visa, MasterCard, and Discover.

If you're having a difficult time paying your invoice using Control Center, you can see why this may be happening. This article explains the common reasons for issues.

In Control Center, you can sign up for paperless billing for secure, anytime access to current payments and past Lumen invoices.

Control Center stores Lumen invoices for the prior 24 months. If you need to retain a copy of your invoice for longer than that, you can request a PDF copy and download it and save it for your records.

You can view high-level information on your Lumen invoice or a copy of the entire invoice to examine details in Control Center.

Using Control Center, you can sign up to receive a PDF copy of your Lumen invoice each month. You can specify whether you want the PDF delivered securely using a password (which we recommend) or as a regular PDF.

If you no longer want to receive Lumen invoice PDFs by email, you can unenroll the account using Control Center.

You can order a PDF of a prior month's Lumen invoice in Control Center. Control Center stores copies of your current invoice and invoices for the previous 23 months.