You can retrieve the Usage Analyst use reports you've ordered and download them.
You can delete a private hierarchy in Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.
You can allocate a service across multiple nodes in an Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.
You Lumen invoice contains charges for services you've purchased in addition to other important information. Learn more about how to read your invoice and find the information you need.
You can pay your Lumen invoice in Control Center using your checking, savings, or money-market account. You'll need your routing and account number to finalize the payment.
Using Control Center, you can sign up to receive a PDF copy of your Lumen invoice each month. You can specify whether you want the PDF delivered securely using a password (which we recommend) or as a regular PDF.
In Control Center, you can sign up for paperless billing for secure, anytime access to current and past Lumen invoices.
If you're having a difficult time paying your invoice using Control Center, you can see why this may be happening. This article explains the common reasons for issues.
You can order a PDF of a prior month's Lumen invoice in Control Center. Control Center stores copies of your current invoice and invoices for the previous 23 months.
Using Control Center, you can enroll to receive an invoice summary by mail each month. The invoice summary includes the information you receive today in your Lumen invoice without including the account- and service-level activity sections.
Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.
Control Center stores Lumen invoices for the prior 24 months. If you need to retain a copy of your invoice for longer than that, you can request a PDF copy and download it and save it for your records.
When you request a PDF copy of a Lumen invoice using Control Center, they're usually ready almost instantaneously. However, if the invoice you order is large, there will be a delay. You can view the status of the invoice so you can download the PDF when it's ready.
You can request and download a PDF copy of your Lumen invoice in Control Center. You'll receive an email when the invoice PDF is available to download.
You can view a Lumen invoice for a prior month (up to 24 months ago) using Control Center.
After you've requested a PDF copy of a bill and download it, you can delete it if you no longer need it. Control Center deletes the PDF after 14 days, but you can delete it sooner if you want to be tidy.
Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own or no longer need our help.
You can view high-level information on your Lumen invoice or a copy of the entire invoice to examine details in Control Center.
You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.
If you no longer want to receive Lumen invoice PDFs by email, you can unenroll the account using Control Center.