Lumen help
You can retrieve the Usage Analyst use reports you've ordered and download them.
Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.
Learn more about how to manage your service in APAC, learn about additional services available in APAC, contact Lumen for help, and more.
You can delete a private hierarchy in Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.
Learn how to use Bill Analyst (accessed from Control Center) to create and run summary and detail billing reports to analyze your telecom spend.
You can allocate a service across multiple nodes in an Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.
Learn how to access Control Center to manage all your Lumen products and services; view, analyze, and pay invoices; and submit repair tickets, and more.
In Control Center, you can sign up for paperless billing for secure, anytime access to current and past Lumen invoices.
In Control Center, you can change the name of billing groups you created to make them easier to identify or to reflect changes you made to the billing group.
You can remove the AutoPay feature from an account using Control Center. After removed, you will go back to paying your Lumen invoice manually each month using a credit card, debit card, or bank account.
Control Center stores Lumen invoices for the prior 24 months. If you need to retain a copy of your invoice for longer than that, you can request a PDF copy and download it and save it for your records.
You can update information in open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.
After you enroll in AutoPay, you can make changes to the payment information used for AutoPay in Control Center.
Using Control Center, you can view a list of payments scheduled for Lumen accounts on an enterprise ID.
In Control Center, you can find your payment history and see the delivery method, payment method, most recent payment, date the payment was received, and current balance for your Lumen services.
Using Control Center, you can pay your Lumen invoice online using a credit card or debit card. We accept Visa, MasterCard, and Discover.
Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.
You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.
Using Control Center, you can sign up to receive a PDF copy of your Lumen invoice each month. You can specify whether you want the PDF delivered securely using a password (which we recommend) or as a regular PDF.
In Control Center, you can delete a billing group if you no longer need it.