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After you've requested a PDF copy of a bill and download it, you can delete it if you no longer need it. Control Center deletes the PDF after 14 days, but you can delete it sooner if you want to be tidy.

You can request and download a PDF copy of your Lumen invoice in Control Center. You'll receive an email when the invoice PDF is available to download.

You can order a PDF of a prior month's Lumen invoice in Control Center. Control Center stores copies of your current invoice and invoices for the previous 23 months.

You can retrieve the Usage Analyst use reports you've ordered and download them.

You can allocate a service across multiple nodes in an Bill Analyst hierarchy; this helps you accurately assign costs to departments that are sharing a service.

You can delete a private hierarchy in Bill Analyst any time; you can only delete a public hierarchy if you are the administrator or the administrator gives you permission.

In Control Center, you can find your payment history and see the delivery method, payment method, most recent payment, date the payment was received, and current balance for your Lumen services.

Using Control Center, you can edit a scheduled payment if you want to change the payment amount or the date the payment is scheduled for.

You can view high-level information on your Lumen invoice or a copy of the entire invoice to examine details in Control Center.

When you request a PDF copy of a Lumen invoice using Control Center, they're usually ready almost instantaneously. However, if the invoice you order is large, there will be a delay. You can view the status of the invoice so you can download the PDF when it's ready.

Control Center stores Lumen invoices for the prior 24 months. If you need to retain a copy of your invoice for longer than that, you can request a PDF copy and download it and save it for your records.

If you no longer want to receive Lumen invoice PDFs by email, you can unenroll the account using Control Center.

You can view a Lumen invoice for a prior month (up to 24 months ago) using Control Center.

Using Control Center, you can pay your Lumen invoice online using a credit card or debit card. We accept Visa, MasterCard, and Discover.

You can pay your Lumen invoice in Control Center using your checking, savings, or money-market account. You'll need your routing and account number to finalize the payment.

After you enroll in AutoPay, you can make changes to the payment information used for AutoPay in Control Center.

Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.

You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.

You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.

You can update information in open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.