Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.
Using Control Center, you can sign up to receive a PDF copy of your Lumen invoice each month. You can specify whether you want the PDF delivered securely using a password (which we recommend) or as a regular PDF.
You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
After you've requested a PDF copy of a bill and download it, you can delete it if you no longer need it. Control Center deletes the PDF after 14 days, but you can delete it sooner if you want to be tidy.
When you request a PDF copy of a Lumen invoice using Control Center, they're usually ready almost instantaneously. However, if the invoice you order is large, there will be a delay. You can view the status of the invoice so you can download the PDF when it's ready.