You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
Control Center stores Lumen invoices for the prior 24 months. If you need to retain a copy of your invoice for longer than that, you can request a PDF copy and download it and save it for your records.
Using Control Center, you can sign up to receive a PDF copy of your Lumen invoice each month. You can specify whether you want the PDF delivered securely using a password (which we recommend) or as a regular PDF.