In Control Center, you can access information about the Lumen services available to help your organization achieve its goals.
You can manage your Lumen Encrypted Wavelength services in Control Center. Once your service is set up, you need to set the initial passwords for your network cards. From there, you can manage the card passwords, set the authentication key, and update card firmware, and view a log of changes to your service.
Using Control Center, you can cancel an order for Lumen Fiber+ Internet. You can cancel service for a single location on an order or cancel an entire order.
Once you create a route plan for a Lumen SIP trunk service, you can assign it to phone numbers on the service using Control Center.
Using Control Center, you can route calls so that unanswered calls at one location can be sent to another location. This is set up with the default feature settings or custom-timing criteria.
You can cancel a toll-free number you reserved from Lumen and return it to the pool of available numbers in Control Center.
You can use geographical routing in Control Center to automatically redirect your inbound toll-free calls based on where the caller is dialing from.
Want to customize how you see services or location information listed? You can add or update custom names in Control Center to make it easier for you to identify things.
You can create a custom holiday in Control Center so you can reroute toll-free call traffic on days that are significant to your business.
You can activate an alternate call plan for your Lumen Toll Free service you created at a moments notice using Control Center.
You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).
For security, you should periodically request firmware updates for the network cards associated with your Encrypted Wavelength service.
You can use the percentage-allocation routing feature in Control Center to automatically redirect a certain amount of your inbound toll-free calls to different locations.
You can use the time-of-day feature in Control Center to schedule exactly when your calls should start and stop being transferred to a particular location.
You can use the day-of-week feature in Control Center to send your toll-free call traffic to a different location on certain days.
You can customize the calling area(s) phone numbers that can be dialed from your Lumen SIP Trunk service using Control Center. For example, you can block a number from making long-distance calls or you can restrict the long-distance calling for a number to U.S. only.
You can create and save up to 20 call plans using Control Center so they are ready to be used when you need to reroute calls at a moments notice.
You can create new route plans and add descriptions for your SIP trunk service using Control Center.
Using Control Center, you can change the WiFi network password for a Lumen Fiber+ Internet service.
You can use the day-of-year feature in Control Center to redirect your toll-free call traffic on holidays that are significant to your business.