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If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

You can edit a scheduled report to change its frequency, recipients, appended message, or audience its visible to.

In Media portal, you can schedule CDN usage reports to run automatically and be emailed to you.

You can view a report of estimated charges for your Vyvx reservations as well as details for the reservations.

You can view details for any alerts created by you or by users in your organization.

You can view a list of alerts you or users within your access group(s) have created to be emailed when certain situations occur with your services.

If you use APIs to manage your CDN and Vyvx products, you can use the API test tool to test security keys, URI formatting and input parameters, whether a host is active, and many other things.

You can create alerts in Media portal to receive an email when conditions for your services meet or exceed conditions you specify.

You can enable or disable alerts as needed to start/stop receiving emails when certain conditions are met. Enabling and disabling saves deleting and creating alerts.

You can view a near real-time usage report from the edge caching nodes.

You can delete Media portal alerts if you no longer need to be notified when the alert conditions are met.

Once you register your ITM account in Media portal, you can use Media portal to access that ITM account.

You can register your ITM account in Media portal so you can access ITM directly from Media portal rather than signing in separately.

Using Media portal, you can view and register your ITM accounts to enable you to transparently monitor and route traffic to any publicly accessible IP application, website, or content delivery network (CDN).

If you've forgotten your Media portal password, you can reset so you can sign in again.

You can view your Media portal permissions and the access groups you have access to for your organization.

To manage your CDN and Vyvx services, sign in to Media portal.

Use the My Services menu to access and manage your Caching and Storage products.