Lumen help
Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.
Learn more about how to manage your service in APAC, learn about additional services available in APAC, contact Lumen for help, and more.
Learn more about how to manage your service in North America, learn about additional services, contact Lumen for help, and more.
Use this guide to help you through your activation and to ensure you can begin using your new Lumen services as quickly as possible.
Learn more about your Lumen account team, You'll work with the team to order your service, request changes, and interact with as your business needs change.
Learn now to prepare for your hot-cut coordinated event, including how Lumen schedules the event and who you should include to help ensure it's successful.
Successful service installation relies on you ensuring your site meets specific standards, described in this guide, before Lumen or an off-net provider can perform any installation work. The precise requirements for your project will be generated by a site survey either we or an off-net provider conduct.
If you have trouble with your service, learn how to open a repair ticket to have us look into the issue. You can also report chronic issues and request a reason for outage if Lumen caused the issue.
Learn how to get additional help in your area while we're installing or activating your new Lumen services.
If you have questions about your bill or issues with details or charges on your Lumen bill, learn how to get help.
Learn how to prepare your equipment room so Lumen can install your new services.
Learn how to get ready to activate Lumen services. Learn what you need to do before the scheduled activation and what happens during the activation call.
Learn how to get ready to activate a Lumen managed service and how to troubleshoot common activation issues.
Learn more about when, and under what circumstances, we start billing for your services. This information represents standard Lumen policies which apply to you unless otherwise stated in your master service agreement (MSA).
Learn how to select the best local and technical contacts to help us work with you to install and activate your new Lumen services.
Learn how long it typically takes Lumen (in business days) to install new service from the day you sign your contract to install date. Also, learn how long it takes to make changes to your existing services that affect your monthly billing.
Access handbooks for our global regions and product-specific handbooks to help you manage your Lumen services easily.
Learn more about managing third-party cross connects with Lumen and how to request disconnects.
Learn how to manage and get support for your Lumen Vyvx services. From contacts in our Technical Operations Center to getting billing support, we've got you covered.
Control Center gives you access to critical business information anytime, day or night, and provides a flexible way for you to view your invoices, submit repair tickets, or check the status of an order. Learn how to sign up for Control Center and how to sign in to manage your Lumen services.