Learn now to prepare for your hot-cut coordinated event, including how Lumen schedules the event and who you should include to help ensure it's successful.
Aprenda a gerenciar e obter ajuda para os seus serviços Lumen CDN: acesse o gerenciamento de contas e pedidos, ative serviços, visualize o faturamento, acesse o suporte CDN e faça login no portal de mídia.
Aprenda a administrar y obtener ayuda para sus servicios de Lumen CDN: acceda a la administración de cuentas y pedidos, active servicios, vea la facturación, acceda al soporte de CDN e inicie sesión en el portal de medios.
Obtenga más información sobre cómo administrar su servicio en LATAM, acceda al portal de clientes de LATAM, comuníquese con Lumen para obtener ayuda y más.
Saiba mais sobre como gerenciar seu serviço na LATAM, acesse o portal do cliente LATAM, entre em contato com a Lumen para obter ajuda e muito mais.
Learn how to get ready to activate Lumen services. Learn what you need to do before the scheduled activation and what happens during the activation call.
If you have trouble with your service, learn how to open a repair ticket to have us look into the issue. You can also report chronic issues and request a reason for outage if Lumen caused the issue.
Learn how to prepare your equipment room so Lumen can install your new services.
Learn how long it typically takes Lumen (in business days) to install new service from the day you sign your contract to install date. Also, learn how long it takes to make changes to your existing services that affect your monthly billing.
Learn how to get ready to activate a Lumen managed service and how to troubleshoot common activation issues.
Learn more about when, and under what circumstances, we start billing for your services. This information represents standard Lumen policies which apply to you unless otherwise stated in your master service agreement (MSA).
You Lumen invoice contains charges for services you've purchased in addition to other important information. Learn more about how to read your invoice and find the information you need.
Learn more about managing third-party cross connects with Lumen and how to request disconnects.
If you have questions about your bill or issues with details or charges on your Lumen bill, learn how to get help.
Learn how to get additional help in your area while we're installing or activating your new Lumen services.
Learn how to select the best local and technical contacts to help us work with you to install and activate your new Lumen services.
Successful service installation relies on you ensuring your site meets specific standards, described in this guide, before Lumen or an off-net provider can perform any installation work. The precise requirements for your project will be generated by a site survey either we or an off-net provider conduct.
Control Center gives you access to critical business information anytime, day or night, and provides a flexible way for you to view your invoices, submit repair tickets, or check the status of an order. Learn how to sign up for Control Center and how to sign in to manage your Lumen services.
Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.
Learn more about how to manage your service in North America, learn about additional services, contact Lumen for help, and more.