Lumen help

VoIP: Installation

Thank you for choosing Lumen for your VoIP service. We want to provide you with excellent service, starting with a smooth installation. To help with your install, we will assign you a technical project coordinator (TPC) who will be your main point of contact while we install your service. We will also assign a system designer (SD) to help you program your new phones and train your employees.

Installation process steps are below. We will handle most tasks, but we will contact you through the installation to ask for information we need to set up your service.

New construction and general guidelines

Location phone number

Local contact

Technical contact

Number porting