Thank you for choosing Lumen for your VoIP service. We want to provide you with excellent service, starting with a smooth installation. To help with your install, we will assign you a technical project coordinator (TPC) who will be your main point of contact while we install your service. We will also assign a system designer (SD) to help you program your new phones and train your employees.
Installation process steps are below. We will handle most tasks, but we will contact you through the installation to ask for information we need to set up your service.
Please provide working phone numbers for every location. They are necessary for us to locate the building.
We require a designated contact for each location we are installing. The contact must be physically present every day—Monday through Friday—during business hours at the service address and must be available by phone.
A technical contact who can answer detailed questions about your current network infrastructure for each location is required. Your IT contact should know:
Your telecom contact should be familiar with the types of phones and where they will be located.
A completed letter of agency (LOA) must be received to complete our installation. The following actions will help you successfully complete your LOA: