Regular telephone wire (CAT3) and (RJ11) jacks do not support VoIP. Each workstation where you will be installing a VoIP phone must have Category 5 (CAT5), Category 5 Enhanced (CAT5E), or Category 6 (CAT6) cabling installed with an Ethernet (RJ45) jack. CAT6 cabling should be used where throughput of greater than 100Mbps is desired. You may work with Lumen, Lumen Professional Services, an electrician, or provider of your choice to install the cabling.
There are two components to your VoIP service:
- Internet Access: Lumen IQ® Networking, Dedicated Internet Access (DIA), or Metro Ethernet offer a variety of bandwidth and IP configurations to support the needs of your organization. The Lumen technician, as part of the install, will be installing a Lumen-provided rental router/switch(s) if bundled, or for a fee, support the use of an existing customer-provided approved router/switch. Consult with your Lumen representative to ensure the hardware has been certified for use on the Lumen network. The router/switch(s) will need adequate rack, wall, or shelf space in the location where the inside cabling terminates.
Lumen will extend the internet service/circuit within 10 feet of where the hardware is located as part of the request, but will not do the associated CAT inside wiring beyond that point, unless contracted to do so.
- Phone Installation: The phones will be shipped directly to your organization, along with any associated router/switch(s). Depending on the timing of the Internet service, you may receive more than one hardware delivery.
The Lumen technician will follow the appropriate installation scenario outlined below:
- CAT5/6 cabling must have a direct connection from the Ethernet jacks back to your patch panel or LAN switch for each phone. (This is also known as homerun cabling arrangement.)
- Each IP phone is shipped with one six foot Ethernet cord, which should be used to connect the computer to the phone or the phone to the Ethernet jack. (if your Ethernet jack is located farther than six feet from where the phone will be located, you will need to purchase longer Ethernet cords).