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VoIP: Contact Center Client

Supervisor Client and Agent Client

Lumen® Contact Center Supervisor Client and Contact Center Agent Client are carrier-class communications-management products for contact center (call center) agents and supervisors assigned to Contact Center licenses. Contact Center licenses offer many benefits to supervisors and agents:
 

  • efficient call handing and automatic call distribution (ACD) state management by agents
  • integration of online enterprise directories for click-to-dial compatibility
  • realtime monitoring of agent and queue activity by supervisors
  • historical reporting of agent and queue activity by supervisors

Getting started

Making and managing calls

Using the Contacts pane

Viewing your directories and managing contact records

Making calls

Using the Contact Center Client dashboards

Supervisor Client videos (5 videos)

Agent Client videos (5 videos)