Lumen® Contact Center Supervisor Client and Contact Center Agent Client are carrier-class communications-management products for contact center (call center) agents and supervisors assigned to Contact Center licenses. Contact Center licenses offer many benefits to supervisors and agents:
efficient call handing and automatic call distribution (ACD) state management by agents
integration of online enterprise directories for click-to-dial compatibility
realtime monitoring of agent and queue activity by supervisors
historical reporting of agent and queue activity by supervisors
Learn how to access the Contact Center Supervisor and Contact Center Agent Clients and explore the features for setting your phone status, answering calls, and monitoring your queues, agents, and supervisors.
As a supervisor, you can use the Contact Center Supervisor Client dashboard to get performance statistics on queues and agents. As an agent, you can select the queues you want to monitor and view in the Contact Center Agent Client dashboard.