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Lumen help

VoIP call‑detail reporting capabilities

Both the VoIP administrator portal and Control Center provide call-detail reporting capabilities. Learn more about the reporting options available and where to access them.

Report feature comparison

Reporting optionVoIP Administrator portalControl Center
Assign descriptive names to phone numbers
X
Bill Analyst
X
Billed calls/cost included

X
Busy hours reporting
XX
Call detail report
XX
Customizable invoices

X
Daily reporting details
XX
Exportable to CSV file
X
Exportable to PDF file
X
Exportable to XLS fileX
Exportable to XML file
X
Hosted VoIP to Hosted VoIP (on‑net call detail)
X
Hourly reporting detailsXX
Monthly reporting detailsXX
Project account codes (PAC)/verified project account codes (VPAC)
X
Scheduling
X
Toll‑free use
X
Weekly reporting detailsXX

Viewing reports in the VoIP Administrator portal

To view reports in the VoIP Administrator portal:

  1. Go to www.lumen.com/voip.

  2. Log in using your user ID and password.

  3. From the main menu, click Reports.

    View a sample VoIP portal report
Learn more about the VoIP portal

Viewing reports in Control Center

To view reports in Control Center:

  1. Go to www.lumen.com/login.

  2. Sign in using your username and password.

  3. Click Monitoring, click Voice Reports, then click Usage Analyst.

    Viewing a standard summary use report
    Creating a custom summary use report
    Viewing a standard detail use report
    Creating a custom detail use report
Learn more about Usage Analyst