Lumen help
Control Center: Usage Analyst
You can use Usage Analyst in Control Center to dig into your use data for Lumen voice services. Create summary and detail reports to identify patterns in your telecom use; add filters to standard and custom reports to help analyze trends in the data.
You can order reports and have them set up to be delivered to you in Usage Analyst. You'll also want to learn about hierarchies and nodes to help you organize your data in alignment with your organization's structure to create more insightful reports.
- Click Monitoring, click Voice Reports, then click Usage Analyst.
- Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.
Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)
Exploring Usage Analyst
Getting started
Summary use reports
Detail use reports
Ordering use reports
Filters
Hierarchies and nodes
- Creating a hierarchy
- Activating a hierarchy
- Deleting a hierarchy
- Exporting a hierarchy
- Viewing the change history for a hierarchy
- Splitting services across nodes
- Moving an account to a different hierarchy level
- Adding a node to a hierarchy
- Moving a node in a hierarchy
- Editing a node description
- Editing an account description
- Moving services to a different hierarchy level
- Removing branches
- Topics covered on this page:
