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Lumen help

Cloning an Ethernet On‑Demand connection

To save time retyping connection details, you can create a new Lumen® Ethernet On‑Demand connection by cloning a previous connection. You can clone any connection except connections in pending status (either Pending Activation or Pending Disconnect). Cloning a previously unsuccessful connection allows you to change details to resolve issues that may have caused the connection to fail.

To clone a connection:

  1. In the Services widget on the homepage, select Ethernet On-Demand from Find by Product or Service Tool.
  1. Click the   icon in the Actions column next to the connection you want clone, then click Clone. 
  1. Verify the customer information and origination (From Location) and termination (To Location) locations. Add any necessary information (such as cloud service provider information) and make any changes. (You'll need to re‑enter some information to prevent duplicating information on an active connection.)
  1. In the Class of Service field, select whether you want Basic, Enhanced, or Dedicated. (Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your EVC.) 

    • Basic (best effort): The service may be oversubscribed on the Lumen network. 

    • Enhanced (mid class): Enhanced EVCs (ethernet virtual circuits) can still be oversubscribed like Basic class of service EVCs; however, traffic is marked with an internal class of service marking which will prioritize your traffic over best-effort traffic during times of congestion. For EVCs with this class of service, bandwidth is not reserved on the Lumen network and traffic will not take priority over real-time traffic in the network.

    • Dedicated (real time): The quality of service offering with the highest priority on the Lumen network. In addition, Lumen reserves the bandwidth for this EVC across the network on each ring that the EVC touches. Once it is dedicated to you, that bandwidth (and the corresponding CE-VLANs) sits in reserve regardless of how much bandwidth you use.
  1. Use the Billing Method buttons to select whether you want monthly or hourly billing for the connection.

    Control Center shows pricing for the billing method you selected.  
  1. In the Select Bandwidth field, select the bandwidth for the connection. Bandwidth options vary based on selected locations and cloud service providers. The maximum bandwidth available is the highest matching bandwidth at both locations. 
  1. Click CONTINUE.
  1. Review your connection information, then click SUBMIT ORDER. 

    Control Center creates the connection request and places it in the Pending Activation status. From here, you can view the status of the connection.