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Lumen help

Adding a connection between two Digital Realty locations

You can add a Lumen® Ethernet On‑Demand connection between two Digital Realty locations.

 

Once you add the connection in Control Center, you'll use the A‑side token Digital Realty generates to set up the virtual cross connect (completing your connection) in the Digital Realty portal. 

There are two steps to successfully add and use a connection between two Digital Realty locations: 

1. Add the connection in Control Center
2. Create the virtual cross connect in the Digital Realty portal

Step 1: Add the connection in Control Center

To add the Ethernet On-Demand connection: 

  1. Using the left menu, click Services, then click Add Services.

    Control Center shows services you can add with the Lumen digital experience.
Add Services
  1. Click + Add for Ethernet On-Demand.
  1. From the Customer Account and Billing Account lists, select the customer number and billing account number you want to add Ethernet On-Demand to.
  1. In the Service Nickname field, type a name for the connection you're creating. (Be sure to use something memorable. This name will appear on your invoice.) 
  1. In the From Location field, select Cloud Provider. 
  1. Fill in the information for the connection:
     
    1. In the Cloud Provider field, select Digital Realty. 

    2. In the Select On‑Ramp field, select the Digital Realty on‑ramp you want to use. 
  1. In the To Location field, select Cloud Provider. 
  1. Fill in the information for the connection:
     
    1. In the Cloud Provider field, select Digital Realty. 

    2. In the Select On‑Ramp field, select the Digital Realty on‑ramp you want to use. 
NaaS Ethernet On-Demand connection between two Digital Realty locations
  1. Click CONTINUE. 
  1. In the Class of Service field, select whether you want Basic, Enhanced, or Dedicated. (Higher classes of service offer higher availability SLAs and allow you to increase traffic prioritization for your EVC.) 

    • Basic (best effort): The service may be oversubscribed on the Lumen network. 

    • Enhanced (mid class): Enhanced EVCs (ethernet virtual circuits) can still be oversubscribed like Basic class of service EVCs; however, traffic is marked with an internal class of service marking which will prioritize your traffic over best-effort traffic during times of congestion. For EVCs with this class of service, bandwidth is not reserved on the Lumen network and traffic will not take priority over real-time traffic in the network.

    • Dedicated (real time): The quality of service offering with the highest priority on the Lumen network. In addition, Lumen reserves the bandwidth for this EVC across the network on each ring that the EVC touches. Once it is dedicated to you, that bandwidth (and the corresponding CE-VLANs) sits in reserve regardless of how much bandwidth you use.
  1. Use the Billing Method buttons to select whether you want monthly or hourly billing for the connection.

    Control Center shows pricing for the billing method you selected.  
  1. In the Select Bandwidth field, select the bandwidth for the connection. Bandwidth options vary based on selected locations and cloud service providers. The maximum bandwidth available is the highest matching bandwidth at both locations. 
  1. Click CONTINUE.
  1. Review your connection information, then click SUBMIT ORDER. 

    Control Center creates the connection request and places it in the Pending Activation status. From here, you can view the status of the connection. 

Step 2: Create the virtual cross connect in the Digital Realty portal

To create the virtual cross connect in the Digital Realty portal: 

  1. Sign in to the Digital Realty ServiceFabric.
  1. Use Create Link to complete the virtual cross connect.

    Once Digital Realty provisions the link, the ServiceFabric portal displays an Active status.