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If you've forgotten your username or password (or both), you can retrieve them. If you've forgotten both your username and password, retrieve your username first, then your password. You'll need to know the answers to the security questions you created when you registered as a Control Center user and you'll need to access the email address associated with your Control Center user profile. If you don't know the answers to your security questions, contact your Control Center system administrator or contact us and we can reset your password for you. You can then sign in and update your security questions and answers (located in your profile).
If you've forgotten your password and have tried to sign in several times, your user profile may be locked. If your user profile is locked, you can still retrieve your password, but you must wait 30 minutes for your user profile to be unlocked before trying to sign in again.
Note: For security purposes, Control Center deactivates user profiles after six months of inactivity. If it's been a while since you last signed in, your Control Center user profile may be deactivated. If your user profile is deactivated, your Control Center system administrator can reactivate your user profile for you so you can sign in again.
To retrieve your password:
Note: If you don't know the answers to your security questions, contact your Control Center system administrator or contact us and we can reset your password for you. You can then sign in and update your security questions and answers (located in your profile).
To retrieve your username:
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