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Changing user permissions

Control Center system administrators assign permissions based on the level of support their users need. You can assign permissions by product or function, with read-only or with read-and-write access. For example, if you are a system administrator and give your colleagues read-and-write access to invoices/payment and billing inquiries, they can manage your organization's billing in Control Center, view statements, pay invoices, and create billing tickets. If you give read-only access, they can only view billing information not make changes to it.

To change user permissions:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)
Admin > Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list 10 users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's username in the search field. (Control Center filters the user list as you type the username.)
  1. When you find the user, click View/Edit Profile.

    Control Center displays profile information for the user.
View User Profile
  1. Click Update Permissions, type your password, then click Go.

    Control Center displays the permissions for the user you selected.
Update Existing User (showing Permissions tab)
  1. Use the toggles and sliders to change the permissions for the user:

    • To designate the user as a system administrator, change the Customer System Admin (CSA) toggle to ON. System administrators have access to all permissions.

    • To turn permissions ON and OFF for a whole section (e.g., Billing), change the toggle on the gray bar for the section.

    • To turn individual permissions ON and OFF, click the permission you want to assign on the row for that permission. (Hover over the question mark on the far right of the line for that permission.)
  1. Click Return to Profile.