Use this guide to help you through your activation and to ensure you can begin using your services as quickly as possible.
Please read this guide carefully. If you have questions, please contact your customer care manager (CCM) or the project manager listed in your connection email.
Before activating your service, please complete the following steps:
|Scheduled activations (over-the-top services)
A Lumen technician helps you activate your services
|Event coordination with your customer care manager (CCM)
|Non-scheduled activations (self-service activations; plug-and-play services)
You activate services on your own
|If you have trouble while activating your services, call 877-453-8353 (option 3, then 2)
|Resolving issues after activation
|If you have problems after activating your service, call 877-453-8353 (option 1)
The following are common causes that prevent successful passing of traffic. To help you quickly resolve, we recommend that you double-check the following items before contacting us. Refer to your connection notice or IP configuration email for technical parameters and information associated to your service installation.
The following variables impact actual throughput in a network during data transfer and testing:
! Match any traffic with class-map:
class-map match-all class-cpe-wan-out
! Parent policy-map matches class-map traffic and applies shaper
shape average 50000000
! Apply policy-map outbound on Lumen-facing interface:
service-policy output policy-cpe-wan-out
Please verify that your router is rated at the maximum speed of the service you purchased. Non-commercial routers (e.g., Linksys, Netgear) support only a few hundred Mbps maximum speed despite supporting the GigE (1000Mbps) specification for the interfaces.
Please ensure that you have configured the following interface options (if available) on your router for the Ethernet port connected to Lumen:
For IP/data services only:
The following reference table provides basic Ethernet interface connectivity standards, cabling and compatibility. Customer edge (CE) device configuration guidance is provided for those Ethernet service speeds most commonly associated with performance issues.
|Interface||Media type handoff||Fiber mode||Bandwidth usage limit||Distance limit|
|10/100 Base T||Copper||N/A||100 Mbps||100m|
|100 Base T||Copper||N/A||1 Gbps||100m|
|100 Base FX||Fiber||Multi-mode||100 Mbps||500m–2km|
|1000 Base SX||Fiber||Multi-mode||1 Gbps||220m–550m|
|1000 Base LX/LH||Fiber||Single-mode||1 Gbps||10km|
|1000 Base ZX||Fiber||Single-mode||1 Gbps||70km|
|10000 Base SR||Fiber||Multi-mode||10 Gbps||220m–550m|
|10000 Base IR/LR||Fiber||Single-mode||10 Gbps||10km/20km|
|40G Base LR||Fiber||Single-mode||40 Gbps||20km|
|4100G LR4||Fiber||Single-mode||100 Gbps||10km|
If you have a PRI being delivered by Lumen to an ADTRAN 900-series device, this device requires you to providea T1 crossover cable per PRI (see pin out diagram at right). These cables are also known as RJ48c cables and can be purchased online or found in specialty stores like Graybar or Fry’s. You must purchase them (or have them made) before activating your services. The T1 is very important; cables sold as just “crossover” are Ethernet crossover cables and will not work. Please make sure your vendor/voice support is aware of this requirement.
Learn more about crossover cables
When connecting like devices (e.g., switch to switch), you may need to use an Ethernet crossover cable.
Learn more about Ethernet crossover cables
For additional support configuring or troubleshooting your network services, review our expanded index of technical topics: