Lumen help

Delivery of your service: Transport & HSIP DIA services

Troubleshooting activation issues

No light or poor light levels

Light levels confirmed within specifications

Requesting a final patch

Opening a activation ticket

  1. Click Service Mgmt, then Ticketing.

    Control Center lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag
    (
    ). Tickets needing a reply from you are marked with a green flag ().
Ticketing

Global Customer Support team (GCST)

Business hours

GCST escalation matrix