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Lumen help

Readiness: Transport & HSIP DIA services

Troubleshooting activation issues

No light or poor light levels

Light levels confirmed within specifications

Requesting a final patch

Opening a trouble ticket

  1. Click Service Mgmt, then click Trouble Tickets.

    Control Center lists the tickets you've created in the last 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, the date the ticket was last updated, and the next update for the ticket (if the ticket is still open).
Trouble Tickets

Global Post-Activation team (GPAT)

Business hours

GPAT escalation matrix