Lumen help

Readiness support: Lumen® SD‑WAN with Versa Networks

Benefits of your SD-WAN solution

Scheduled activation for managed SD-WAN services

Your service-delivery partners

Customer care manager (CCM)

SD-WAN project manager (SD-WAN PM)

Technical design engineer (TDE)

SD-WAN build team

SD-WAN activations team

What to expect during the process

Step 1: Install and turn on your device

Advantech FWA 1320

Ports on the Lanner XXXX

Advantech FWA 2320

Advantech FWA 3260

Advantech FWA 5020

Step 2: Prepare to activate your service

Step 3: Activate your services

Production support

Billing start date for SD-WAN customers

Troubleshooting common problems

Customer not ready policy

Customer cancellation policy

Portal training and self-help tools