Readiness: Sign in to your customer portal

Control Center to access to critical business information anytime, day or night. They provide an easy, flexible way to view invoices, submit repair tickets, check the status of an order, and more.

Control Center uses a hierarchy of enterprise IDs and accounts to show your organization's services (including invoices, orders, and tickets). You assign permissions to users to access those enterprise IDs and accounts, and then grant permissions for what tasks a user can access. If a user can access more than one enterprise ID, you can add the same username to each enterprise ID so the user can toggle between enterprise IDs rather than having to sign in and out using separate usernames. A user can also set a default enterprise ID so that data always loads first when they sign in.

You can register yourself for access to Control Center or contact your Lumen representative to get help:

North America:

• Enterprise:
  • 877-453-8353, option 2, then 3
    
  • control.center@lumen.com
    
    
• National Wholesale:
  
  • 866-434-2555
    
  • wnsd@lumen.com (National Wholesale)
     

Outside North America:

• control.center@lumen.com

In Control Center, click the Help link at the top of any page to access our support library or use the “Walk Me Through” feature at the bottom of every page for step-by-step navigation.  You can also access help content for Control Center without signing in.