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Lumen help

Readiness: Sign in to your customer portal

Control Center gives you access to critical business information anytime, day or night, and provides a flexible way for you to view your invoices, submit trouble tickets, or check the status of an order.

Learn more about Control Center

Sign in to Control Center

Comprehensive service inventory view

  • create a complete, customizable view of your Lumen services
  • see your services on a map with indicators of sites that have open tickets or orders
  • view a recent history of repair/trouble tickets, orders, and billing requests for each service

On-demand order capabilities

  • view order status and track service progress
  • create, cancel and change orders in real time for telephone number based services
  • submit change or disconnect requests for your services as your business needs evolve

Robust reports and network tools

  • create a complete, customizable view of your Lumen services
  • see your services on a map with indicators of sites that have open tickets or orders
  • view a recent history of repair/trouble tickets, orders, and billing requests for each service

Convenient, secure billing

  • view, download, and pay your invoices
  • submit and manage billing inquiries and disputes
  • run reports to analyze your telecom spend
  • run reports to assign costs to departments within your organization

Portal support

Control Center help

Support by phone/email for North America:

Support by email outside North America: