Lumen help
Readiness: Sign in to your customer portal
Control Center gives you access to critical business information anytime, day or night, and provides a flexible way for you to view your invoices, submit repair tickets, or check the status of an order.
Comprehensive service view
- create a complete, customizable view of your Lumen services
- see your services on a map with indicators of sites that have open tickets or orders
- view a recent history of repair tickets, orders, and billing requests for each service
Learn more about the Inventory tab
On-demand order capabilities
- view order status and track service progress
- create, cancel, and change orders in real time for number-based services
- submit change requests or disconnect requests for your services as your business needs evolve
Learn more about the Orders tab
Robust reports and network tools
- create a complete, customizable view of your Lumen services
- see your services on a map with indicators of sites that have open tickets or orders
- view a recent history of repair tickets, orders, and billing requests for each service
Learn more about the Reports tab
Convenient, secure billing
- view, download, and pay your invoices
- submit and manage billing inquiries and disputes
- run reports to analyze your telecom spend
- run reports to assign costs to departments within your organization
Learn more about the Billing tab
Portal support
Support by phone/email for North America:
- Enterprise customers:
- 877-453-8353, option 2, then 3 or control.center@lumen.com
- National Wholesale customers:
- 866-434-2555 or wnsd@lumen.com
- 866-434-2555 or wnsd@lumen.com
Support by email outside North America:
- Topics covered on this page:
