Lumen help
Readiness: Sign in to your customer portal
Control Center gives you access to critical business information anytime, day or night, and provides a flexible way for you to view your CenturyLink invoices, submit trouble tickets, or check the status of an order.
Comprehensive service inventory view
- create a complete, customizable view of your Lumen services
- see your services on a map with indicators of sites that have open tickets or orders
- view a recent history of repair/trouble tickets, orders, and billing requests for each service
On-demand order capabilities
- view order status and track service progress
- create, cancel and change orders in real time for telephone number based services
- submit change or disconnect requests for your services as your business needs evolve
Robust reports and network tools
- create a complete, customizable view of your Lumen services
- see your services on a map with indicators of sites that have open tickets or orders
- view a recent history of repair/trouble tickets, orders, and billing requests for each service
Convenient, secure billing
- view, download, and pay your invoices
- submit and manage billing inquiries and disputes
- run reports to analyze your telecom spend
- run reports to assign costs to departments within your organization
Portal support
North America:
- Enterprise:
- Control Center help
- 877-453-8353, option 2, then 3
- control.center@centurylink.com
- National Wholesale:
- Control Center help
- 866-434-2555
- wnsd@centurylink.com
Outside North America:
Product help