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Delivery of your service: Sign in to your customer portal

Control Center gives you access to critical business information anytime, day or night, and provides a flexible way for you to view invoices, submit repair tickets, or check the status of an order.

Learn more about Control Center

Sign in to Control Center

Comprehensive service view

  • create a complete, customizable view of your Lumen services
  • see your services on a map with indicators of sites that have open tickets or orders
  • view a recent history of repair tickets, orders, and billing requests for each service

    Learn more about the Services tab

On-demand order capabilities

  • view order status and track service progress
  • create, cancel, and change orders in real time for number-based services
  • submit change requests or disconnect requests for your services as your business needs evolve

    Learn more about the Orders tab

Robust monitoring and performance tools

  • create a complete, customizable view of your Lumen services
  • see your services on a map with indicators of sites that have open tickets or orders
  • view a recent history of repair tickets, orders, and billing requests for each service

    Learn more about the Monitoring tab

Convenient, secure billing

  • view, download, and pay your invoices
  • submit and manage billing requests and disputes
  • run reports to analyze your telecom spend
  • run reports to assign costs to departments within your organization

    Learn more about the Billing tab

Portal support

Control Center help

Support by phone/email for North America:

Support by email outside North America: