Lumen help
Readiness: Sign in to your customer portal
Use Control Center to access to critical business information anytime, day or night. It provides an easy, flexible way to view invoices, submit repair tickets, check the status of an order, and more.
Control Center uses a hierarchy of enterprise IDs and accounts to show your organization's services (including invoices, orders, and tickets). You assign permissions to users to access those enterprise IDs and accounts, and then grant permissions for what tasks a user can access. If you need to access more than one enterprise ID, you can add the same username to each enterprise ID so the you can toggle between enterprise IDs rather than having to sign in and out using separate usernames. You can also set a default enterprise ID so that data always loads first when you sign in.
Comprehensive service view
- create a complete, customizable view of your Lumen services
- view your services and make changes as your business needs evolve
- view a recent history of repair tickets, orders, and billing requests for each service
Learn more about the Services tab
On-demand order capabilities
- view order status and track service progress
- create, cancel, and change orders in real time for number-based services
- submit change requests or disconnect requests for your services as your business needs evolve
Learn more about the Orders tab
Robust monitoring and performance tools
- view performance, utilization, maintenance, and more for your network services
- view use data for your voice services, such as toll-free or Voice Complete
Learn more about the Monitoring tab
Convenient, secure billing
- view, download, and pay your invoices
- submit and manage billing requests and disputes
- run reports to analyze your telecom spend
- run reports to assign costs to departments within your organization
Learn more about the Billing tab
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