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Changing the two-factor authentication method for a user

As a Control Center system administrator, you can change the two-factor authentication method a user uses to sign in to Control Center. Choose either authentication app or email to receive the six-digit code.

To change the two-factor authentication method for a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. For each user, Control Center shows whether the user is a system administrator, whether the user has two-factor authentication (2FA), the method for receiving the authentication code, when the user last signed in, and whether the user is active.
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center shows profile information for the user    . The Two-Factor Authentication field shows the method (Authentication App or Email) currently set for the user.
View User Profile (with 2FA added)
  1. Click AVAILABLE ACTIONS, then click Change 2FA Method.

    Control Center changes the authentication method for the user.

    • If the method changed to use an authentication app, Control Center prompts the user to set up two-factor authentication the next time they sign in so they can receive the six-digit code.

    • If the method changed to use email, Control Center emails the user a six-digit code (to the email address in their user profile) the next time they sign in.