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Lumen help

Creating a new Control Center user

As a Control Center system administrator, you can create new users for your organization. When you create a new user, you create their user profile, assign accounts (which contain services), and give them permissions so they can complete tasks in Control Center.
 

As a system administrator, you can also change a user's permissions and assign accounts to a user. (If you're not a system administrator, you can view a list of who can make these changes in your organization. If there's no system adminstrator associated with your enterprise ID, contact your Lumen representative to request that they submit a form to create a new system administrator.)

 

After you create a profile for a user, they can update their profile (contact information) as needed.

To create a new Control Center user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. For each user, Control Center shows whether the user is a system administrator, whether the user has two-factor authentication (2FA), the method for receiving the authentication code, when the user last signed in, and whether the user is active.
Users
  1. Click CREATE USER.
  1. In the window that appears, type the email address for the user, then click CREATE. (The email address will be the username for the user in Control Center.)
User profile (showing Details section)
  1. Fill in the profile information for the new user. When you're done, do either of the following:

    • To continue assigning accounts and permissions, click SAVE & CONTINUE, then continue with step 6.

      Control Center opens the Security section.

    • To assign accounts and permissions later and save the user in Pending status, click SAVE & EXIT.

      Control Center saves the user in Pending status.
  1. In the Security section, select the two-factor authentication (2FA) method for the user, then click SAVE & CONTINUE.

    Control Center opens the Accounts section.
  1. From the list, select the accounts you want to assign to the user:

    • To assign all account groups and accounts to the user, select the checkbox above the column of checkboxes.

    • To assign an account group to the user, select the checkbox on the row for the account group.

    • To assign specific accounts within an account group, click the to expand the account group, then select the checkbox for the account(s) you want to assign.
  1. When you're done, click SAVE & CONTINUE.

    Control Center assigns the accounts you selected and opens the Permissions section.
  1. Select the permissions you want to assign to the user:

    • To make the user a system administrator, click the System Administrator toggle to turn it on. (System administrators have access to all permissions.)

    • To clone permissions from another user, click Clone User Permissions, then type the username for the user whose permissions you want to close. (Control Center filters the list of users on the enterprise as you type.)

    • To add individual permissions, click the checkbox on the row for the permission.

    • To add permissions for a whole section (e.g., Billing), select the checkbox on the light gray bar for the section (above the column of checkboxes).
  1. When you're done, click ACTIVATE.

    Control Center assigns the permissions you selected and sends an email to the address you provided for this user. The email contains their username and one-time link (valid for 24 hours) to sign in. For reference, the email also includes a list of the Control Center system administrators for your oranization.