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Resetting the password for a Control Center user

To reset the password for a Control Center user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (
    ), security users (), VoIP users ().
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the users first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. On the row for the user, click Reset Password icon ().
  1. In the window that appears, type your password, then click Go.

    Control Center emails a temporary password to the user. When the user signs in with the temporary password, Control Center prompts the user to create a new password.
New password email