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Resetting the password for a Control Center user

To reset the password for a Control Center user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)
Admin > Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list ten users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's username in the search field. (Control Center filters the user list as you type the username.)
  1. On the row for the user, click Reset Password.
Manage Users
  1. In the field that appears, type your password, then click Go.

    Control Center emails a new temporary password to the user. When the user signs in using the temporary password, Control Center prompts the user to create a new password.
Password reset email