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Creating a time period to segment call flow

You can use a filter to segment call flow by time period in Usage Analyst. You'll apply a specific condition to the filter. You can also edit or delete time periods as your business needs change.

To create a time period for segmenting call flow:

  1. Click Monitoring, click Voice Reports, then click Usage Analyst. 
Usage Analyst
  1. Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.

    Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)  
Usage Analyst (showing Home tab)
  1. Click the Setup tab.
Setup
  1. In the Tools section, click Filters.
Filters
  1. Click Add Filter.
Create Filter
  1. To select how you want to create the filter, do one of the following:

    • Select the Start with a copy of an existing filter radio button, then from the Name list, select the existing filter.

    • Select the Start a new filter of type radio button, then from the Filter Type list, select the type of report.
  1. Click Continue. (For example, we selected Start a new filter of type.)
Create Filter
  1. In the Filter Name box, type a name for your filter.
  1. In the Criteria section, select All of the following are true, then click Add Condition.
  1. From the first list, select Disconnect Date.
  1. From the second list, select a comparison operator (e.g., contains, is equal to, starts with, etc.).
  1. In the third field, type the date.
  1. Click Add Condition.
  1. From the first list, select Disconnect Time.
  1. From the second list, select select a comparison operator (e.g., contains, is equal to, starts with, etc.).
  1. In the third field, type the time in hh:mm:ss format.
  1. In the Sharing section, select whether you want others to be able to view and use this filter: click Share this filter to share it; click Don't share this filter to keep your filter private. (A shared filter can only be edited or deleted by the person who created it.)
  1. Click Save.

    New filters appear on the filter page (you may need to scroll down to see them). If you've shared a filter, there will be a notation in the Shared column.