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Viewing CCP pool threshold metrics for Voice Complete

Using Control Center, you can view concurrent call path (CCP) pool threshold metrics for a Lumen® Voice Complete® trunk group. The report tells you how many concurrent call paths you can have and the peak threshold metrics for the date range you select. Control Center also offers utilization reports for CCP pools.

To view CCP pool threshold metrics for Voice Complete:

  1. Click Monitoring, click Voice Reports, then click Voice Complete.
Voice Complete Reports
  1. Select the customer number and billing account with the trunk group you want to view CCP threshold metrics for.
  1. Click CCP Pool Utilization.

    Control Center shows the CCP pool utilization for the date rage you selected. Control Center lists two reports: CCP detail and CCP trunk group.
Voice Complete Reports (showing CCP Pool Utilization)
  1. Click CCP Pool Threshold Metrics.

    Control Center shows the monthly threshold metrics (high-water mark) for the past year.
Voice Complete Reports (showing CCP Pool Threshold Metrics)
  1. Do any of the following:

    • To view pool utilization for a different pool, select a pool from the CCP Pool list.

    • To change the date range for the report, select an option from the Date Range field. (If you select Monthly, Control Center shows threshold metrics per month for the past year. If you select Last 7 Days, Control Center shows threshold metrics per day for the past week.)
  1. When you're done, click Close.