Lumen help

Using Service Status

Use Service Status to access a quick overview of current status information for an ANI, 8XX, or calling card services.

To use Service Status:

  1. Do one of the following to access Service Status:

    • Click Orders, click Order Status, then click Service Status.

    • Click Reports, click Voice Reports, then click Service Status.
Service Status
  1. Type the ANI, Card, or 8XX number, then click Go.

    The following are available on the Service Status page for ANIs:

  • Customer
  • Customer Account
  • Product Account
  • BTN
  • # PAC Digits
  • VPAC Index
  • CIC
  • End User Name
  • Status
  • Bill Begin Date
  • Bill End Date
  • First Usage
  • Last Usage
  • Jurisdictions
  • InterLATA/IntraLATA Confirm Date
  • InterLATA/IntraLATA Confirm TCSI
  • InterLATA/IntraLATA Last Processed
  • InterLATA/IntraLATA TCSI

The following are available on the Service Status page for Switched 8XX:

  • Customer
  • Customer Account
  • Product Account
  • Status
  • Bill Begin Date
  • Bill End Date
  • First Usage
  • Last Usage
  • RTN
  • End User Name
  • RespOrg
  • PAC Digits
  • VPAC Index
  • AOS
  • COS
  • Origination Description
  • Complementary Ind.
  • Termination
  • Lumen is RespOrg
  • Lumen Routing Date
  • Offnet Routing Date
  • SMS Notify Date
  • SMS Confirm Date
  • RespOrg Reject Date
  • RespOrg Reject Description

The following are available on the Service Status page for Dedicated 8XX:

  • Customer
  • Customer Account
  • Product Account
  • Status
  • Bill Begin Date
  • Bill End Date
  • First Usage
  • Last Usage
  • Trunk Group Name
  • Switch City
  • DNIS
  • End User Name
  • RespOrg
  • COS
  • Origination Description
  • Complementary Ind
  • Enhanced Ind
  • Termination
  • Lumen is RespOrg
  • RO (RespOrg) Reject Description
  • Lumen Routing Date
  • Offnet Routing Date
  • SMS Notify Date
  • SMS Confirm Date

The following are available on the Service Status page for calling cards:

  • Customer
  • Customer Account
  • Product Account
  • BTN
  • Access Number
  • # PAC Digits
  • VPAC Index
  • Status
  • Billing Begin Date
  • Billing End Date
  • First Usage
  • Last Usage
  • International Status