Using Control Center, you can request changes to Lumen security services for your organization. For example you can request firewall rule changes, adjust web content filters, or manage anitvirus settings). Once you create a security change request, you can add notes or attachments to the request to communicate with the Lumen representative assigned to the request. If you no longer need to make the change you requested, you can also close the request. If you're having problems with a security service, you can open a security repair ticket to have Lumen research the issue.
To create a security change request:
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