Do you wish you could extend your customer service hours but don't have the staff at one location to do it? You can make that happen by splitting your call traffic between locations. For example, send your inbound, toll-free traffic to your New York office in the morning and your Los Angeles office in the afternoon. Use the time-of-day feature to start and stop when calls ring at your offices. You can update the routing plan later as your business needs change.
To create a time-of-day routing plan:
Note: If you give the ANI a description, describe it so you and your colleagues will remember it. If you leave the description blank, the phone number will show in the list.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
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