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Lumen help

Customizing the calling area for a phone number

For phone numbers on a Lumen® SIP Trunking service, you can customize the allowed calling area by phone number in Control Center. For example, you can block all outbound calls for a number except to local numbers or you can allow long‑distance calls, but not international calls. This helps you control the numbers a user assigned to the number can call.

To customizing the calling area for a phone number:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service IDs box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details for SIP Trunking service (showing Manage tab)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
Service Details for SIP Trunking service (showing Telephone Number Management tab)
  1. Select the checkbox next to the phone number you want to edit.
  1. From the Select Action list, select Edit TNs Individually, then click Go.

    Control Center shows the calling area setting for the phone number.
  1. From the Blocked Calls menu, select the area(s) you want to block calls to for the phone number. (To remove blocks from a line, select the Nothing Blocked option.)
  1. Click Update.

    Control Center saves your changes to the calling area.